Director, Human Resources Operations

• Ensure all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed
• Support and implement training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations
• Develop and distribute clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes
• Organize and lead town hall meetings to address employee concerns, share company updates, and foster open communication between leadership and staff
• Partner with recruiting stakeholders and implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings
• Lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys
• Provide guidance and support to resolve associate relations matters in a fair and timely manner
• Advise and provide guidance to managers on performance management practices, including setting goals, conducting evaluations, and providing constructive feedback
• Support and promote diversity and inclusion initiatives to create a more inclusive workplace culture
• Establish Take Care programs and resources to support employee well-being, including mental health resources, wellness programs
• Lead a transformational payroll organization and compliance with required pay practices

• 2-year degree from accredited university in Business Administration, Human Resources Management, or related major, 2 year-experience in human resources management operations, or related professional area
• OR Bachelor’s degree in business administration, Human Resources Management or related major

Experience in hospitality or contact center industries