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Director, HR Shared Services

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Bentley Systems

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Location:
Ireland , Dublin

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Design and implement a global HR Shared Services operating model, aligned to Workday and enterprise transformation goals
  • Establish clear service scope, ownership, and escalation paths across Tier 0 (self-service), Tier 1, and Tier 2 support
  • Serve as the front door to HR for most employee inquiries, ensuring a consistent and high quality experience
  • Establish clear ownership, accountability, and governance across HR service delivery activities
  • Drive the Shared Services function up the Systemic HR maturity curve
  • Identify and redesign outdated or fragmented processes, leveraging AI agents, intelligent automation, smart forms, and workflow optimization
  • Build a culture of flawless execution
  • Champion an employee centric service model
  • Embed clear accountability across end-to-end HR processes by partnering with experience owners, service delivery owners, and technology owners
  • Ensure HR services are intuitive, accessible, and aligned to how employees actually work and seek support
  • Partner closely with HR Technology, IT, and vendors to implement AI powered HR service capabilities
  • Ensure a unified employee experience platform serves as the primary entry point for HR support
  • Maintain strong data architecture, data quality, and ethical governance of AI and people data
  • Define, monitor, and continuously improve service level agreements (SLAs)
  • Use data and analytics to measure and improve HR service performance
  • Translate service metrics into clear, compelling narratives for senior leaders
  • Build a data driven culture within Shared Services
  • Build, lead, and develop a high performing global Shared Services team
  • Coach leaders and team members to operate with a consulting mindset
  • Model human centered leadership
  • Collaborate closely with HRBPs, HR COEs, Finance / Payroll and IT
  • Align HR service delivery with enterprise priorities

Requirements:

  • 8–12 years of progressive HR experience, with at least 5 years in a leadership role overseeing HR Operations, HR Shared Services, or a related function
  • Demonstrated success managing a multifunction HR service delivery organization, including but not limited to onboarding, payroll coordination, benefits administration, and HR data management
  • Experience designing and implementing AI enabled or technology driven HR service improvements, including case management and self-service platforms
  • Experience supporting global or multi-region (Americas, EMEA and Asia Pacific) HR operations
  • Strong command of HR data governance, data privacy (GDPR or equivalent), and ethical use of people analytics
  • Proven track record in continuous process improvement, change management, and operational excellence without compromising employee experience
  • Ability to translate data into meaningful insights and influence senior leaders with evidence based storytelling

Nice to have:

  • Experience operating within a Systemic HR or similarly integrated HR operating model with HRBPs, COEs, and HR Shared Services
  • Familiarity with AI powered HR technologies (e.g., Workday)
  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • advanced degree or CIPD/SHRMSCP/SPHR preferred
  • or equivalent experience
What we offer:
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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