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We are seeking a strategic and dynamic DIRECTOR – HR SERVICES (EMERGING MARKETS) to lead and grow our HR Services delivery across multiple countries within Emerging Markets. As part of our Global Business Services (GBS) organization, this leader will be responsible for overseeing the delivery of standardized, high-quality HR services that have recently transitioned to the India Hub. The role requires driving operational excellence, stakeholder partnership, and continuous improvement across a geographically dispersed team. This position is pivotal in ensuring a seamless employee experience, stabilizing transitioned processes, and building a scalable, future-ready HR services model for Emerging Markets.
Job Responsibility:
Lead and manage the HR Services team supporting multiple Emerging Market countries, ensuring consistent, high-quality service delivery
Stabilize and optimize recently transitioned HR processes from various countries into the India Hub
Provide strategic leadership to a team spread across geographies
Ensure HR services are delivered with accuracy, timeliness, and compliance with local labor laws, company policies, and global standards
Drive continuous improvement, automation, and digital solutions to enhance efficiency and employee experience
Monitor KPIs, SLAs, and service dashboards, proactively addressing variances and issues
Identify expertise gaps & create upskilling plan
Establish practices to stay updated on business news & EM strategy
Ignite passion for the Brand & nurture sense of belonging
Upskill team leads & equip them with adidas leadership toolkit
Partner closely with HR Business Partners, Country HR Directors, and GBS counterparts & GPO’s to understand business priorities and align HR service delivery
Act as a trusted advisor and escalation point for critical HR services issues in Emerging Markets
Build strong relationships with regional and global stakeholders
Lead, coach, and develop a culturally diverse team across multiple locations
Create a culture of inclusion, high performance, and continuous learning
Develop leadership bench strength and succession planning for HR Services in Emerging Markets
Champion change management efforts in stabilizing newly transitioned services
Lead initiatives to standardize and harmonize HR processes across Emerging Markets
Stay ahead of market trends in HR operations and shared services to embed best practices
Requirements:
15+ years of progressive HR/HR Services/Shared Services experience
At least 5 years in a leadership role managing large, multi-country teams
Strong understanding of HR operations (Payroll, Employee Data Management, Onboarding, Benefits, Employee Lifecycle, Case Management, etc.) and compliance in Emerging Markets
Proven track record of leading HR service delivery within a GBS/Shared Services environment
Experience in process migration, stabilization, and transformation projects
Exceptional stakeholder management skills with experience working in a complex, global matrix organization
Strong business acumen, analytical ability, and a mindset for continuous improvement