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Director, HR Business Partner / Colleague Strategic Partner

United States, New York 123000.00 - 215250.00 USD / Year · Job Posted March 21, 2026
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Job Description

The Director, HR Business Partner / Colleague Strategic Partner (CSP) will join the CSP organization at American Express, serving as a strategic advisor to senior leaders and their teams across U.S. Consumer, Membership Portfolio Services (MPS). In this role, the Director will provide strategic HR support to our colleagues to influence and accelerate workforce readiness, elevate change leadership, transform processes and experiences, and deliver on our competitive value proposition.

Job Responsibility

  • Serve as a trusted strategic advisor and thought partner to leaders and their teams, shaping workforce strategy to accelerate business transformation and growth
  • Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities
  • Develop and execute a comprehensive talent strategy that strengthens business performance and agility, enhances leadership capability, builds succession for critical roles, proactively identifies gaps and implements plans to address them
  • Provide high-impact consultation and practical, data-driven solutions to business leader
  • Lead and drive proactive development, engagement, retention, and succession strategies for critical talent
  • Co-create with key partners to continuously improve the “moments that matter” throughout the colleague lifecycle
  • Design and deliver innovative products, processes, and tools informed by colleague data and insights, co-creating with business leaders and CEG colleagues to ensure solutions meet business needs
  • Lead and execute end-to-end change efforts in support of key business priorities

Requirements

  • A minimum of 5+ years of HR or organizational consulting experience, including advising leaders in complex, matrixed, and regulated environments
  • HRBP experience a plus
  • Demonstrated track record of leading large-scale organizational change and transformation initiatives that delivered measurable business results
  • Proven ability to proactively translate business strategy into talent and workforce strategies that drive performance, organizational effectiveness, and fuel growth
  • Knowledge of multiple Human Resource disciplines, including talent management, recruitment, organizational effectiveness, compensation, leadership development and colleague labor relations
  • Strong business acumen: understanding of our business strategy, plans, and the impact of internal and external factors
  • Strategic thinking: proactively develop ideas that drive meaningful colleague experiences and competitive advantage
  • Ability to coach and influence leadership and navigate difficult conversations
  • Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement
  • Ability to build strong relationships and collaborate with senior leadership, business partners and across CEG
  • A global mindset and experiences with different countries and cultures

What we offer

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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