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The Director, HR Business Partner / Colleague Strategic Partner (CSP) will join the CSP organization at American Express, serving as a strategic advisor to senior leaders and their teams across U.S. Consumer, Membership Portfolio Services (MPS). In this role, the Director will provide strategic HR support to our colleagues to influence and accelerate workforce readiness, elevate change leadership, transform processes and experiences, and deliver on our competitive value proposition.
Job Responsibility:
Serve as a trusted strategic advisor and thought partner to leaders and their teams, shaping workforce strategy to accelerate business transformation and growth
Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities
Develop and execute a comprehensive talent strategy that strengthens business performance and agility, enhances leadership capability, builds succession for critical roles, proactively identifies gaps and implements plans to address them
Provide high-impact consultation and practical, data-driven solutions to business leader
Lead and drive proactive development, engagement, retention, and succession strategies for critical talent
Co-create with key partners to continuously improve the “moments that matter” throughout the colleague lifecycle
Design and deliver innovative products, processes, and tools informed by colleague data and insights, co-creating with business leaders and CEG colleagues to ensure solutions meet business needs
Lead and execute end-to-end change efforts in support of key business priorities
Requirements:
A minimum of 5+ years of HR or organizational consulting experience, including advising leaders in complex, matrixed, and regulated environments
HRBP experience a plus
Demonstrated track record of leading large-scale organizational change and transformation initiatives that delivered measurable business results
Proven ability to proactively translate business strategy into talent and workforce strategies that drive performance, organizational effectiveness, and fuel growth
Knowledge of multiple Human Resource disciplines, including talent management, recruitment, organizational effectiveness, compensation, leadership development and colleague labor relations
Strong business acumen: understanding of our business strategy, plans, and the impact of internal and external factors
Strategic thinking: proactively develop ideas that drive meaningful colleague experiences and competitive advantage
Ability to coach and influence leadership and navigate difficult conversations
Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement
Ability to build strong relationships and collaborate with senior leadership, business partners and across CEG
A global mindset and experiences with different countries and cultures
What we offer:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program