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In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff.
Job Responsibility:
Functions as on-site project manager who plans and manages both new systems and system upgrades for property site
Performs assessments of needs ensuring compliance with budget, standards
Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification
Prepares project plans and monitors on-site
Coordinates multiple-vendor projects
Verifies compliance to technology-related vendor contracts
Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual
Provides timely, accurate, and detailed status reports as requested
Evaluates and makes recommendations regarding technology/asset life-cycles
Foresees, identifies and resolves system(s) performance problems
Certifies software applications for use at property
Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology
Verifies property’s technology assets are secure and maintained in accordance with Marriott International policies and standards
Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks
Verifies availability of current documentation for cabling, network systems, and applications exist
Reviews networks’ performance and performs design/re-design as needed to meet property needs
Verifies that periodic inventories of applications and hardware are conducted
Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property’s overall business success
Manages technology profit and loss
Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements
Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning
Reviews vendor proposals and selects appropriate vendor for technologies/hardware
Communicates IR standards and best practices
Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner
Provides exceptional customer service
May have direct management responsibility for property-based system managers and technicians
Provides work direction to cluster--based systems technicians and managers
Responsible for hiring, training, development, compensation, performance management of direct reports
Requirements:
BS/BA or equivalent work experience
5-7 years’ experience in like position
System-related professional certifications preferred
Previous management experience and demonstrated matrix management skills
Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)