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Director Healthcare Operations

Canada, New Brunswick · Job Posted June 08, 2026
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Job Responsibility

  • Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
  • Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
  • Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
  • Lead process improvement efforts within the vertical
  • Manage both human and material resources
  • Provide strong support for the long-term strategies of the organization
  • Be instrumental in translating the company’s vision into actionable strategies
  • Collaborate with senior leadership to define long-term goals and develop comprehensive plans to achieve them
  • Support Foundever and clients in achieving service, quality and contribution goals
  • Demonstrate sound fiscal management in achieving profitability goals
  • Lead and motivate the team and communicate effectively
  • Monitor associate conduct, performance, and attendance against company standards
  • Provide coaching/direction, document meetings and apply progressive counseling in accordance with company policy as required
  • Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role
  • Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement
  • Protect company equipment assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
  • Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in confidentiality, integrity or availability of Information assets as per the Company’s policy
  • Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and jurisdictional requirements

Requirements

  • Minimum 8-10 years of progressive experience in healthcare operations, health services administration or a related field
  • Minimum 3 years of leadership or supervisory experience managing teams
  • Demonstrated experience working within or alongside government health departments, public health agencies, provincial/territorial health authorities, or healthcare delivery organizations
  • Experience with virtual care, telehealth, or digital health programs is a strong asset
  • Background in contact centre, BPO, or service delivery operations within a healthcare context is an asset
  • Bachelor's Degree in Health Administration, Public Health, Business Administration, or a related field (required)
  • Relevant professional certifications (e.g., CPHIMS, LEAN/Six Sigma, PMP) are considered assets
  • Bilingualism in English and French is an asset
  • Healthcare Ecosystem Knowledge – Solid understanding of Canadian healthcare systems, government health program delivery, patient safety frameworks, and health service regulation
  • Client Relationship Management - Demonstrated success in building excellent customer/client relationships and government stakeholder relationships
  • Fiscal Management – Sound financial management skills to achieve revenue targets and profitability goals
  • Patient Safety Advocacy - Knowledge of healthcare policies, procedures, quality management systems, training programs, clinical systems, and operational objectives focused on patient safety
  • Team Leadership & Performance Management – Proven ability to lead and develop teams, monitoring and delivering on key performance metrics, and driving performance through coaching and continuous feedback
  • Effective Communication & Conflict Resolution – Strong verbal and written communication skills with the ability to convey information clearly, handle escalations, and resolve issues with professionalism
  • Operational Efficiency & Problem-Solving – Strong ability to optimize workflows, manage escalations, and implement process improvements to enhance productivity and response times

Nice to have

  • Experience with virtual care, telehealth, or digital health programs
  • Background in contact centre, BPO, or service delivery operations within a healthcare context
  • Relevant professional certifications (e.g., CPHIMS, LEAN/Six Sigma, PMP)
  • Bilingualism in English and French

What we offer

  • Impactful work
  • Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
  • Professional growth
  • Continuous learning and development opportunities in a dynamic, remote work environment
  • Competitive compensation
  • Attractive salary and benefits package
  • Collaborative environment
  • A supportive team culture with opportunities for occasional travel for training and industry events

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