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The Director, Hardware Asset Management (HAM) is a senior, enterprise-wide leader responsible for defining and operationalizing a globally consistent hardware asset management program that governs the full lifecycle of physical IT assets across regions. This role spearheads global HAM strategy, governance, process standardization, and performance management to improve lifecycle visibility, optimize utilization and cost, reduce operational risk, and ensure audit readiness.
Job Responsibility:
Provide strategic and operational leadership for the global Hardware Asset Management program
Establish and enforce global HAM governance frameworks, policies, and controls
Own the global lifecycle of hardware assets
Design and operationalize standardized HAM processes
Direct global ITAD strategy and execution
Serve as the primary enterprise point of contact for hardware asset matters
Partner with IT platform, infrastructure, and operations teams to enhance global asset tracking capabilities
Provide executive level dashboards and insights
Lead, mentor, and develop a global HAM leadership team and functional specialists
Requirements:
Bachelor’s degree in Information Technology, Supply Chain, Business Administration, or a related discipline
or equivalent combination of education and experience
10+ years of experience in Hardware Asset Management or broader IT Asset Management roles
3+ years of experience leading asset management teams or a functional area, ideally in distributed or multi-region operations
Deep knowledge of asset lifecycle management, ITAD strategies, logistics, and warehousing operations
Experience using asset management tools and CMDB platforms (e.g., ServiceNow, Flexera, Lansweeper)
Strong understanding of audit standards, regulatory compliance, and IT operational frameworks
Nice to have:
Master’s degree and/or certifications such as CHAMP, CITAM, CSAM, ITIL, or ISO/IEC 19770
Experience operating in a global organization with distributed asset operations and vendors
Background in data analytics, automation, and process optimization for asset tracking and lifecycle reporting
Familiarity with sustainability, ESG reporting, and circular IT strategies
Proven experience managing vendor relationships for hardware logistics, warehousing, or ITAD partners