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The mission of Microsoft’s Digital Safety Unit is to empower every user to have safe and trusted experiences across Microsoft’s consumer services. As digital safety becomes increasingly central to trusted technology—spanning devices, software, services, and generative AI—we are seeking a Director, Governance & Technology to provide strategic leadership, operational excellence, and technical enablement at enterprise scale. In this role, you will shape and drive Microsoft’s digital safety governance model, risk and control framework, and operational rhythms. You will lead a multi-disciplinary team responsible for incubating technology and scaling processes to improve measurement, accountability and digital safety outcomes across Microsoft. You will partner closely with digital safety specialists, lawyers, engineering leaders, product teams, and executives across the company to establish clear accountability, durable systems, and measurable outcomes that advance digital safety by design and regulatory compliance. This role is ideal for a leader with both strategic vision and deep operational discipline—someone who can translate complex regulatory, technical, and organizational requirements into scalable frameworks across multidisciplinary teams that work in a highly matrixed, global environment.
Job Responsibility:
Design, land, and continuously evolve a clear digital safety governance, risk, and control framework
Drive clarity of accountability across a broad range of stakeholders
Establish and maintain executive-ready governance rhythms
Identify opportunities to align with other regulatory disciplines to drive cross-functional efficiencies
Lead delivery of measurement frameworks, maturity models, and performance indicators
Translate business priorities into durable digital safety strategies
Partner with senior leaders to ensure insights and progress are clearly communicated
Oversee core operational functions including incident management, operational effectiveness, governance execution, and risk and control assurance
Partner with engineering, product, legal, policy, and operations teams to embed digital safety into system design, development, and delivery
Lead and grow a high-performing, inclusive team
Foster a culture of innovation, collaboration, and accountability
Serve as a trusted partner across Microsoft through consultation, training, education, and guidance
Influence without authority in a highly matrixed environment, aligning diverse stakeholders around shared goals and outcomes
Requirements:
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ years people management experience
3+ years of experience managing cross-functional and/or cross-team projects
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
4+ years people management experience
8+ years of experience managing cross-functional and/or cross-team projects
10+ years of experience leading large‑scale programs in technology, safety, governance, or related domains within complex, global organizations with 5+ years of direct manager experience
Proven ability to translate strategy, regulatory, and policy requirements into scalable, operational systems with clear ownership, measurable outcomes, and adoption by product and engineering teams
Technical fluency, with a track record of close partnership with engineering leaders on platforms, services, or AI‑enabled systems
Experience owning or overseeing enterprise operational functions such as incident management, governance execution, voice of customer, quality, or trust & safety operations
Demonstrated success influencing senior leaders and driving alignment across highly matrixed, cross‑functional teams (Legal, Engineering, Product, Operations, and Executives)
Analytical capability, including defining, tracking, and optimizing Customer Experience, Trust & Safety, or operational performance metrics
Passion for digital safety, trust, and protecting users—especially children—in online and AI-enabled environments
Nice to have:
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
4+ years people management experience
8+ years of experience managing cross-functional and/or cross-team projects
10+ years of experience leading large‑scale programs in technology, safety, governance, or related domains within complex, global organizations with 5+ years of direct manager experience
Proven ability to translate strategy, regulatory, and policy requirements into scalable, operational systems with clear ownership, measurable outcomes, and adoption by product and engineering teams
Technical fluency, with a track record of close partnership with engineering leaders on platforms, services, or AI‑enabled systems
Experience owning or overseeing enterprise operational functions such as incident management, governance execution, voice of customer, quality, or trust & safety operations
Demonstrated success influencing senior leaders and driving alignment across highly matrixed, cross‑functional teams (Legal, Engineering, Product, Operations, and Executives)
Analytical capability, including defining, tracking, and optimizing Customer Experience, Trust & Safety, or operational performance metrics
Passion for digital safety, trust, and protecting users—especially children—in online and AI-enabled environments