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Director / Gm, Dashpass Strategy & Operations

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DoorDash

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Location:
United States , San Francisco, CA

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Category:

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Contract Type:
Not provided

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Salary:

197200.00 - 290000.00 USD / Year

Job Description:

About the Team: At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members. About the Role: You will lead Growth & Lifecycle strategy and execution for one of our highest priority marketplace businesses, DashPass, partnering with a large cross-functional team leading customer acquisition, increasing customer value, increasing profitability and more. You will be responsible for creating best-in-class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.

Job Responsibility:

  • Lead Growth & Lifecycle strategy and execution for DashPass
  • Driving customer acquisition, increasing customer value, increasing profitability and more
  • Creating best-in-class experiences for our customers
  • Invent the future of local commerce
  • Drive significant impact
  • Manage and develop a team
  • Drive DashPass' definition, strategy, and long-term vision
  • Partner closely with cross-functional teams
  • Communicate strategy, benefits, and results to all audiences

Requirements:

  • Track record of impact
  • Bias to action and agility
  • 'Breakthrough walls' mentality
  • Clarity of thought
  • Skilled executive management and communication
  • Strong leadership and maturity to build and scale a world-class organization
  • Proven ability to create clarity and focus in complex and ambiguous problem spaces
  • Demonstrated experience in building the team necessary to fulfill the strategy
  • Customer and experience orientation
  • 10+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience
What we offer:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off
  • paid sick leave
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program
  • equity grants

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
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