Director, Global Technical Service Job at Profound Medical (Mississauga)

Director, Global IT

Provides vision and leadership for developing and implementing information techn...

Location

United States , Warminster

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

B.S. or equivalent work experience, or combination of education and experience required
10-15+ years information technology experience required
Public company experience a plus
5-7+ years previous management experience required
Experience with ERP systems implementations such as JD Edwards or SAP
Excellent oral communication, listening, interpersonal, and written communication skills
Willingness to share knowledge with team members, superiors, and users
Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner

Job Responsibility

Develop Information Technology strategy in support of the company's mission and core objectives by researching and evaluating new technologies
Lead the implementation from legacy systems to new ERP system
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems to include servers, PCs, operating systems, telephones, software applications and peripherals
Effectively manage IT controls to be in compliance with SOX requirements
Provide expertise and support during system upgrades, installations, conversions, and system hardware maintenance
Oversee system development and enhancement and the integration of new systems with existing systems
Information systems planning, budgeting, purchasing, and implementation
Coordinate and manage all work with IT support vendors, negotiating service level agreements to ensure the agreed targets and standards are met
Develop and implement policies, best practices, standard operating procedures, security, and disaster recovery relating to information and telecommunications systems for company's end users
Supporting all departments in maintaining policies and procedures in electronic formats and assisting with other electronic document needs

What we offer

Robust health and welfare benefits package that includes Life, Health, Dental, Vision
401(K) including company match
Paid Time Off annually + Paid Holidays
Career Advancement Opportunities
Tuition Assistance

Fulltime

Tech and Global Payments Director

The Applications Development Senior Group Manager is a senior management level p...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience working on payments landscape handled technical delivery and support
Hands-on development experience in Core Java, Springboot, and middleware technologies
8-10+ years of managerial experience, with demonstrated leadership, management, and development skills
Minimum 12 years of experience in leading globally distributed and large teams successfully
Experience with financial products
Working knowledge of the industry and competitors' products and services
Advanced knowledge of strategic direction of the function within relevant part of the business
Strong expertise in driving complex program strategy and Implementation
Experience in application run the bank needs and production support management
Proven track record for innovation, payment strategy and overall technology governance

Job Responsibility

Provide technical leadership of multiple enterprise scale complex software solutions, with focus on recovery, stability, reliability, scalability and performance
Cultivate and lead a high-performance engineering culture across diverse teams
Manage/develop multiple teams of professionals to accomplish established goals
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture
Ensure staff follows Citi documented policy and procedures
Monitor and manage approach/end results, budgeting, planning, policy formation
Ensure change is managed with appropriate controls, documentation, and approvals
Manage and maintain all disaster recovery plans
Lead and deliver local staff forums

Fulltime

Compliance Independent Assessment Director

The Compliance Independent Assessment Senior Manager serves as a senior complian...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in both technical Compliance space and in managerial position
extensive global compliance and audit related experience, and strong knowledge of business processes and IT technologies utilized in the Financial Services Industry
possess strong project management, budgeting, and interpersonal skills, makes sound decisions, and exhibit initiative and intuitive thinking
executive presence and a reputation for building strong relationships with stakeholders and leading teams, both direct reports and in peer/influence models
solid understanding of rules, laws, and regulations, and specific regulatory requirements impacting financial services
proven experience in leading transformational change, in influencing geographically dispersed teams of world-class professionals and in implementation of cost effective and technology enabled innovative solutions in compliance monitoring, testing, and reporting
effective negotiation skills, a proactive and 'no surprises' approach in communicating issues, and strength in sustaining independent views
excellent communication skills in interacting with non-executives, executive management, regulators, and across a number of business lines and control functions
effective persuasion skills, the ability to work effectively at the highest levels of the organization, and networking and influencing skills
proven track record in preparing and presenting formal written reports to Audit Committee, Compliance Committee, Board of Directors, and C-Suite Management

Job Responsibility

Overseeing the development, implementation, and execution of the Compliance Independent Assessment (monitoring and testing) programs within an assigned area/function in accordance with the Compliance Independent Assessment Plan
directing the planning, execution, and reporting of compliance monitoring and testing assessment activities and compliance and regulatory issue validation activities for a component of a product line or function, or legal entity within an assigned area in accordance with the Compliance Independent Assessment Plan
managing a team or multiple teams of Compliance professionals
assisting in the development of a robust Compliance Independent Assessment Plan to assess significant compliance risks and monitor for compliance with rules, laws, and regulations
developing a valued interactive program of support and testing that provides regulators and stakeholders’ insight into compliance trends, themes, issues, and root causes
developing a valued interactive program of support and compliance risk management services covering the assessment and reporting of Significant Compliance Risks across businesses and products, legal entities and jurisdictions
defining resource requirements and budgets for Compliance Independent Assessment projects
serving as owner for complex compliance assessment activities, analyze report findings, and recommend appropriate interventions where needed
identifying and evaluating emerging risks and present findings to Compliance Independent Assessment function leadership
analyzing and providing credible challenges to team’s assessment of the control environment

What we offer

Best-in-class benefits
opportunities for global career growth
employee-first approach

Fulltime

Senior Director, Technical Services (Scale Delivery)

Lead a global team of Professional Services Consultants dedicated to guiding cus...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

15+ years of professional experience
At least 7+ years in a senior leadership role (Senior Director/VP level) within a Global Professional Services, System Integrator (SI), or Global Capability Center (GCC) environment
Proven track record of managing large-scale global delivery organizations (300+ headcount) with P&L or cost-center accountability
Deep understanding of the cybersecurity and Zero Trust ecosystem, including Network Security, Cloud Security, and Threat Intelligence
Experience setting up a delivery center from scratch or leading a significant expansion phase (0 to 1 and 1 to 100)
Extensive experience leading culturally diverse teams, with specific experience managing teams in India
Solid financial acumen with experience managing a P&L of $10M+

Job Responsibility

Define the long-term vision and execute a hyper-growth strategy to scale the Global Scale Team's delivery capacity and capabilities
Oversee the end-to-end delivery of complex cybersecurity engagements, ensuring exceptional quality standards and rapid time-to-value for customers
Build a culture that attracts, develops, and retains top-tier engineering and consulting talent, particularly in India, fostering an environment of innovation and inclusion
Act as the primary liaison between the India-based team and Global Technical Services leadership, ensuring seamless integration into global account strategies
Champion a data-driven, automation-first mindset to streamline delivery workflows, code generation, and testing processes
Collaborate with the Technical Services leadership team to define and execute the overall delivery strategy and associated strategic objectives
Partner with key stakeholders, including regional teams, PMO, and Services Sales, to drive organizational goals for revenue, margin, efficiency, and automation

Fulltime

Field Service Liaison Representative

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS)...

Location

Singapore , Singapore

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Extensive knowledge of Bombardier Customer Support programs and service network
Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
Excellent troubleshooting and problem-solving skills
Available for occasional travel and flexible/asynchronous work schedules

Job Responsibility

Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
Support engineers, technicians and customers with aircraft in-work at the Service Center
Expect to occasionally be available on-call after regular work hours to assist customers and/or support Service Center issues as required
Occasional regional travel may be expected
however primary objective is to provide technical support and guidance on Bombardier aircraft undergoing maintenance at the Service Center
Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff
Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff
Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center

Fulltime

Director, Professional Services, U.S. Public Sector (NGFW/SASE)

As the Director of Consulting Services for the US Public Sector, you will lead t...

Location

United States , Washington, DC

Salary:

230000.00 - 268000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment
5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines
Demonstrated experience running a profitable Professional Services business and managing performance against KPIs (utilization, margin, CSAT)
Strong foundational understanding of Internet security concepts, NGFW, and SASE (Secure Access Service Edge) architecture
Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates
Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership
Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience
Ability to travel up to 25%+ domestically to customer sites and internal business meetings

Job Responsibility

Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products
Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes
Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues
Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team
Drive key business objectives including consultant utilization, resource mix optimization, service margin targets, and customer satisfaction (CSAT)
Maintain consistently high utilization of PS consultants through optimal planning and backlog management
Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility
Reduce Time to Value (TTV) by accelerating deployment and adoption timelines
Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings
Achieve global target service margin ratios through delivery efficiency and cost control

What we offer

Restricted stock units
Bonus
Employee benefits (link provided).

Global VP, Professional Services

The Global Head of Professional Services is the most senior leader responsible f...

Location

Canada , Toronto

Salary:

Not provided

Docebo

Expiration Date

Until further notice

Requirements

10+ years of senior leadership experience (Director level or above) in Professional Services, Consulting, or Customer Delivery within a SaaS or enterprise software company
Proven experience leading global, multi-region services organizations through scale and transformation
Demonstrated ownership of services P&L, forecasting, and operational optimization
Deep expertise in services operations, delivery optimization, and capacity planning
Experience designing and evolving services for complex, highly technical products
Strong background partnering with Sales on services strategy, deal execution, and commercial outcomes
Strong background partnering with Product on delivery requirements, product design, and usage outcomes
Experience navigating acquisitions, product expansion, or significant organizational change strongly preferred

Job Responsibility

Define and execute the long-term vision and operating model for Professional Services in a rapidly evolving SaaS environment
Integrate services strategy with newly acquired product capabilities, ensuring delivery models evolve with product complexity
Oversee global implementation and delivery across regions and delivery teams (internal and partner-led), ensuring consistent quality, predictability, and efficiency
Establish and mature delivery methodologies, governance, and standards that support scale without sacrificing customer outcomes
Drive the global PMO function to drive execution rigor, forecasting accuracy, and delivery transparency
Own capacity planning, utilization strategy, and global resource optimization
Own Professional Services P&L, including revenue, margin, utilization, and cost control
Partner closely with Sales leadership to design, price, position, and sell services that accelerate customer value and improve retention
Ensure Professional Services directly contributes to improved NDRR and GDRR by accelerating time-to-value and long-term adoption
Act as an executive sponsor for strategic customers and complex, high-risk engagements

What we offer

Employee Share Purchase Plan (ESPP) at a 15% discount
Competitive compensation package
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Birthday off
Parental leave coverage
Access to Employee Resource Groups
Company-wide events

Fulltime

Director - Global Service Desk

The Director, Global Service Desk functions as the 'Centralized Front Door' for ...

Location

United States

Salary:

Not provided

O'Reilly Auto Parts

Expiration Date

Until further notice

Requirements

Service Desk Management: Extensive experience managing high-volume, 24/7 Service Desk environments in a retail or enterprise setting
Customer Service Excellence: A relentless focus on the end-user experience, with the ability to de-escalate complex situations and drive customer satisfaction
Operational Triage: Strong ability to define triage workflows to distinguish between remote software fixes (Tier 1) and physical hardware dispatches (Tier 2)
Data-Driven Decision Making: Ability to analyze ticket trends to identify training gaps, upstream system issues, or staffing needs
Leadership & People Management: Demonstrated success in leading, coaching, and developing a large team of support agents and supervisors
Business Insight: Understanding of the retail operating model to differentiate between 'System Issues' and 'Operational/Process Issues'
Education: Master's Degree or Equivalent Level preferred
Experience: Wide and deep experience providing expert competence (Over 10 years to 15 years), specifically in Service Desk or Call Center management
Managerial Experience: Experience planning, managing, and organizing resources within short/medium timescales and overall policy framework (6 to 10 years)

Job Responsibility

Global Service Desk Leadership: Manage the 24/7/365 Tier 1 support function. Ensure continuous coverage and rapid response for all incoming incidents and service requests from over 6,400 Stores, 30 DCs, and several Corporate offices
End-User Experience: Develop and execute a comprehensive support plan that enhances the end-user experience. Act as the primary liaison for end-users, managing escalations and communication
Operational Partnership (Remote vs. Physical): Work in close partnership with the Director, Remote Site Operations. Ensure the Service Desk effectively triages issues remotely to resolve them at Tier 1 before dispatching tickets for physical on-site resolution
Ticket Lifecycle Management: Responsible for the accurate logging, categorization, and prioritization of all incoming tickets. Manage the escalation of tickets to Tier 2/3 support teams (e.g., Network, Platforms, App Dev) when remote resolution is not possible
Scope & Operational Boundaries: Actively manage the scope of the Service Desk to ensure focus remains on technical resolution. You must ensure non-IT business requests are routed to the appropriate partners
Performance Analytics: Monitor, report on, and analyze Service Desk performance (Speed to Answer, Abandonment Rate, FCR). Set appropriate performance objectives for direct reports and hold them accountable

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Fulltime

Director, Global Technical Service

Profound Medical

Location:
Canada , Mississauga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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