Director, Global Technical Service Job at Profound Medical (Mississauga)

Director - Global Service Desk

The Director, Global Service Desk functions as the 'Centralized Front Door' for ...

Location

United States

Salary:

Not provided

O'Reilly Auto Parts

Expiration Date

Until further notice

Requirements

Service Desk Management: Extensive experience managing high-volume, 24/7 Service Desk environments in a retail or enterprise setting
Customer Service Excellence: A relentless focus on the end-user experience, with the ability to de-escalate complex situations and drive customer satisfaction
Operational Triage: Strong ability to define triage workflows to distinguish between remote software fixes (Tier 1) and physical hardware dispatches (Tier 2)
Data-Driven Decision Making: Ability to analyze ticket trends to identify training gaps, upstream system issues, or staffing needs
Leadership & People Management: Demonstrated success in leading, coaching, and developing a large team of support agents and supervisors
Business Insight: Understanding of the retail operating model to differentiate between 'System Issues' and 'Operational/Process Issues'
Education: Master's Degree or Equivalent Level preferred
Experience: Wide and deep experience providing expert competence (Over 10 years to 15 years), specifically in Service Desk or Call Center management
Managerial Experience: Experience planning, managing, and organizing resources within short/medium timescales and overall policy framework (6 to 10 years)

Job Responsibility

Global Service Desk Leadership: Manage the 24/7/365 Tier 1 support function. Ensure continuous coverage and rapid response for all incoming incidents and service requests from over 6,400 Stores, 30 DCs, and several Corporate offices
End-User Experience: Develop and execute a comprehensive support plan that enhances the end-user experience. Act as the primary liaison for end-users, managing escalations and communication
Operational Partnership (Remote vs. Physical): Work in close partnership with the Director, Remote Site Operations. Ensure the Service Desk effectively triages issues remotely to resolve them at Tier 1 before dispatching tickets for physical on-site resolution
Ticket Lifecycle Management: Responsible for the accurate logging, categorization, and prioritization of all incoming tickets. Manage the escalation of tickets to Tier 2/3 support teams (e.g., Network, Platforms, App Dev) when remote resolution is not possible
Scope & Operational Boundaries: Actively manage the scope of the Service Desk to ensure focus remains on technical resolution. You must ensure non-IT business requests are routed to the appropriate partners
Performance Analytics: Monitor, report on, and analyze Service Desk performance (Speed to Answer, Abandonment Rate, FCR). Set appropriate performance objectives for direct reports and hold them accountable

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Fulltime

Global Technical Support Director

We are seeking a strategic and experienced Global Technical Support Director to ...

Location

United States

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

10+ years of experience leading large-scale customer support teams in an enterprise software environment
Proven success in global and multi-regional support leadership roles
Strong background in supporting both cloud and desktop products
Executive presence with the ability to influence senior stakeholders
Deep understanding of support operations, metrics, and customer success principles
Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
Excellent communication, leadership, and problem-solving skills
MSc in Computer Science, Data, or a related field
Familiarity with ITIL, ISO, or other support frameworks

Job Responsibility

Lead and inspire geographically distributed support teams, serving as the primary point of contact for North America Support leadership
Develop and execute global support strategies aligned with business objectives
Collaborate with senior leadership to influence decisions across people, processes, and policies
Act as the voice of the customer within the organization
Champion initiatives to enhance customer experience and satisfaction
Partner with escalation teams to ensure timely resolution of critical issues
Drive performance across key metrics (e.g. CES, resolution time) across all support channels
Implement scalable support models for both cloud and desktop environments
Lead tooling, knowledge management, and automation initiatives in collaboration with Product and Digital Experience teams
Work closely with Product, Engineering, Sales, and Services teams to ensure alignment and feedback loops

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Director - Global Markets

A role in Markets involves trading financial instruments, such as bonds, stocks,...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Development and maintenance of relationships with clients, understanding their financial needs and objectives
Presentation and pitching of financial products and services to clients, tailored to their requirements
Liaison between clients and internal teams, ensuring smooth execution of client requests
Stay updated on market trends, financial products, and industry regulations
Collaboration with research analysts and other teams to provide clients with insights and market updates
Negotiation of terms and agreements with clients to finalise sales transactions
To manage a business function, providing significant input to function wide strategic initiatives
Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide
They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business
Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally

Job Responsibility

Develop and execute sales strategies to generate new business, maintain and grow relationships with existing clients, and achieve revenue targets
Development and maintenance of relationships with clients, understanding their financial needs and objectives
Presentation and pitching of financial products and services to clients, tailored to their requirements
Liaison between clients and internal teams, ensuring smooth execution of client requests
Stay updated on market trends, financial products, and industry regulations
Collaboration with research analysts and other teams to provide clients with insights and market updates
Negotiation of terms and agreements with clients to finalise sales transactions

What we offer

Convenient commute
Excellent views
Access to a range of amenities
Eco-friendly facilities
Eco-farm
Diverse and inclusive environment
Flexible working arrangements
Hybrid working

Fulltime

Director, Technical Services, Public Sector, Cortex & Cloud

As the Director of Technical Services for the US Public Sector, you will lead th...

Location

United States , Arlington

Salary:

230000.00 - 268250.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations
experience with industry-leading security platforms is required
Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience

Job Responsibility

Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements
Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio
Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector
Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success
Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors
Foster a culture grounded in accountability, continuous learning, and operational excellence
Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models
Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater
Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets
Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs)

What we offer

Restricted stock units
Bonus

Fulltime

Director, Global Operations Control

In this role, you will enable operations at scale, protect operational network i...

Location

United States , Tempe

Salary:

285000.00 - 352000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

8+ years in senior operational leadership
Experience directing real-time network operations and safety-critical decisions in high-pressure, 24/7 environments
Experience leading cross-functional event response with clear structure, decision discipline, and communication
Ability to synthesize live signals to maintain situational awareness across all global markets
Ability to align network priorities with regional market realities and technical engineering constraints
Experience in managing executive escalations to provide immediate actionable guidance
Ability to manage network resilience by identifying emerging risks and applying data-driven insights

Job Responsibility

Command Network Oversight: Serve as the on-shift operational authority for Waymo’s network, maintaining end-to-end situational awareness across all live markets
Direct System Disruptions: Exercise operational control during incidents, disruptions, and safety-critical events, making timely decisions to stabilize and recover service
Synchronize Regional Strategy: Partner closely with Regional Market Leads, ensuring alignment between network-level priorities and market-level realities, representing local impacts, risks, and constraints in network-level decision-making to ensure balanced outcomes
Bridge Technical Workstreams: Serve as the central operational interface during incidents and periods of elevated risk
Optimize Global-Local Balance: Apply a network-first mindset while balancing local conditions and regulatory considerations to maintain compliance and performance
Lead Crisis Communications: Communicate with clarity, authority, and a calm demeanor during high-pressure situations to maintain organizational confidence
Enforce Operational Governance: Ensure consistent application of operational standards, escalation protocols, and decision frameworks across the fleet
Drive Resilience and Evolution: Support post-event analysis and contribute to the continuous improvement of network operations and systemic recovery

What we offer

Discretionary annual bonus program
Equity incentive plan
Company benefits program
Health and wellness: medical, dental, vision insurance, mental wellness support, gym membership, and special wellness programs
Financial wellness: competitive compensation, bonus opportunities, equity, employees provident fund, and other perks and employee discounts
Flexibility and time off: ability to work from another location for four weeks per year
Paid time off, bereavement, sick, and parental leave

Partner Director, Global BCG Alliance

We are hiring a Global Partner Director, BCG Alliance to lead and scale OpenAI's...

Location

United States , New York City

Salary:

378000.00 - 420000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

Associate Partner / Principal or Partner-level experience at an MBB firm preferred, or equivalent senior leadership experience in a top-tier strategy and transformation organization
A strong combination of technology fluency and commercial leadership, ideally across business development, industry advisory, or alliances/partnership roles at top-tier tech company
Proven ownership of global, multi-year strategic partnerships with executive accountability and measurable outcomes
Demonstrated success shaping and closing high-stakes, board-level enterprise transformation opportunities
Ability to design and scale joint operating models between senior, partner-led organizations
Strong executive presence with comfort operating under ambiguity, complexity, and accountability
Ability to influence cross-functionally across product, research, sales, legal, communications, and partner organizations
Industry expertise in at least one of the following verticals: Financial Services
Pharma & Life Sciences
Healthcare

Job Responsibility

Own the global BCG relationship, including pipeline growth, enterprise impact, and long-term expansion across priority industries
Define and run OpenAI's operating model for the BCG partnership, spanning governance, joint planning, and execution cadence across regions
Serve as OpenAI's senior executive counterpart to BCG's global leadership, including BCG X and relevant practice leaders
Set joint priorities, resolve escalations, and ensure coordinated execution across global and regional teams
Shape and lead co-selling of complex, CxO-level enterprise AI transformation opportunities
Engage directly with enterprise executives (CEO, CDO, CIO, CTO, Board) alongside BCG partners to frame AI strategy, operating models, and value realization
Coordinate internal OpenAI stakeholders (product, research, GTM, legal, communications) to support BCG-led strategic engagements and lighthouse opportunities
Establish and enforce clear IP, quality, and conflict-of-interest guardrails across joint engagements and any co-developed assets
Define vertical strategy and lighthouse account selection in partnership with BCG across priority industries
Build and lead OpenAI's dedicated BCG alliance pod over time, spanning partner management, technical leadership, enablement, and operations

What we offer

Offers Equity

Fulltime

Director, Global Tax

We are looking for an experienced tax leader to build and guide a global tax fun...

Location

United States , Shawnee Mission

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of progressive tax experience, including substantial exposure to international corporate tax matters
Strong background in global corporate income tax, indirect tax, and transfer pricing within complex business environments
Knowledge of legal entity formation, nexus standards, and permanent establishment considerations across multiple jurisdictions
Experience supporting cross-border acquisitions and integrating tax considerations after a transaction closes
Ability to operate effectively in a highly controlled environment with strong expectations around governance and risk management
Proven communication and influencing skills, with the ability to explain complex tax topics to senior leaders and non-tax stakeholders
Experience in both public accounting and in-house corporate settings is preferred
JD, LL.M. in Taxation, or a comparable credential is preferred

Job Responsibility

Lead the company’s worldwide tax governance model by overseeing compliance for corporate income tax, withholding tax, and indirect tax obligations across multiple jurisdictions
Create and maintain robust controls, review procedures, and filing timelines that support accurate, timely, and well-documented tax submissions globally
Assess tax implications tied to international growth, legal entity expansion, intercompany arrangements, and restructuring activities, and recommend risk-conscious solutions
Provide strategic direction to the indirect tax function, including oversight of the U.S. sales tax team, while supporting escalation management, audit readiness, and process scalability
Develop and manage a global transfer pricing approach that reflects business operations and regulatory expectations, including documentation, benchmarking, and local filing coordination
Partner with finance, operations, and legal teams to implement transfer pricing policies through intercompany billing structures, service arrangements, and supporting agreements
Advise on international mergers and acquisitions by contributing tax structuring insight, identifying exposures, and guiding post-acquisition integration efforts
Oversee relationships with external tax advisors and coordinate responses to tax audits, inquiries, and examinations in various countries
Serve as the principal internal advisor on international tax matters and translate technical developments into business-focused guidance for senior leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Director, Global Tax

We are looking for an experienced tax leader to build and guide a global tax fun...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of progressive tax experience, including substantial exposure to international corporate tax matters
Strong background in global corporate income tax, indirect tax, and transfer pricing within complex business environments
Knowledge of legal entity formation, nexus standards, and permanent establishment considerations across multiple jurisdictions
Experience supporting cross-border acquisitions and integrating tax considerations after a transaction closes
Ability to operate effectively in a highly controlled environment with strong expectations around governance and risk management
Proven communication and influencing skills, with the ability to explain complex tax topics to senior leaders and non-tax stakeholders
Experience in both public accounting and in-house corporate settings is preferred
JD, LL.M. in Taxation, or a comparable credential is preferred

Job Responsibility

Lead the company’s worldwide tax governance model by overseeing compliance for corporate income tax, withholding tax, and indirect tax obligations across multiple jurisdictions
Create and maintain robust controls, review procedures, and filing timelines that support accurate, timely, and well-documented tax submissions globally
Assess tax implications tied to international growth, legal entity expansion, intercompany arrangements, and restructuring activities, and recommend risk-conscious solutions
Provide strategic direction to the indirect tax function, including oversight of the U.S. sales tax team, while supporting escalation management, audit readiness, and process scalability
Develop and manage a global transfer pricing approach that reflects business operations and regulatory expectations, including documentation, benchmarking, and local filing coordination
Partner with finance, operations, and legal teams to implement transfer pricing policies through intercompany billing structures, service arrangements, and supporting agreements
Advise on international mergers and acquisitions by contributing tax structuring insight, identifying exposures, and guiding post-acquisition integration efforts
Oversee relationships with external tax advisors and coordinate responses to tax audits, inquiries, and examinations in various countries
Serve as the principal internal advisor on international tax matters and translate technical developments into business-focused guidance for senior leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

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Director, Global Technical Service

Job Description

Job Responsibility

Requirements

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