Director, Global Technical Service Job at Profound Medical (Mississauga)

Director, Service Desk

The IT Service Desk Director provides strategic leadership and operational overs...

Location

United States , New York City

Salary:

175000.00 - 200000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field
Master’s degree preferred
10+ years of IT service delivery experience
at least 5 years in a senior leadership role managing enterprise Service Desk or IT support operations
Proven experience managing geographically distributed teams and 24x7 support environments
Expertise in ITIL framework (v4 certification strongly preferred)
Strategic thinking with operational execution capability
Strong leadership and people-development skills
Analytical and data-driven decision-making
Resilient under pressure with strong problem-solving and conflict-resolution abilities

Job Responsibility

Define the long-term vision and roadmap for the IT Service Desk in alignment with enterprise IT strategy and business goals
Develop and implement policies, standards, and best practices for incident, request, change, and knowledge management
Partner with IT leadership to shape the organization’s service delivery model (in-house, outsourced, or hybrid)
Oversee daily operations of the global IT Service Desk, ensuring SLAs, KPIs, and compliance targets are consistently met
Lead incident and problem escalation management, ensuring prompt communication and resolution of critical issues
Establish and manage the Service Desk budget, including staffing, tools, and vendor contracts
Monitor and improve first-call resolution rates, average resolution times, and user satisfaction scores
Build, lead, and mentor a high-performing team of managers, team leads, and service desk analysts
Drive a culture of accountability, collaboration, and continuous improvement
Define clear career paths and training programs for technical and leadership growth

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Director, Global IT

Provides vision and leadership for developing and implementing information techn...

Location

United States , Warminster

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

B.S. or equivalent work experience, or combination of education and experience required
10-15+ years information technology experience required
Public company experience a plus
5-7+ years previous management experience required
Experience with ERP systems implementations such as JD Edwards or SAP
Excellent oral communication, listening, interpersonal, and written communication skills
Willingness to share knowledge with team members, superiors, and users
Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner

Job Responsibility

Develop Information Technology strategy in support of the company's mission and core objectives by researching and evaluating new technologies
Lead the implementation from legacy systems to new ERP system
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems to include servers, PCs, operating systems, telephones, software applications and peripherals
Effectively manage IT controls to be in compliance with SOX requirements
Provide expertise and support during system upgrades, installations, conversions, and system hardware maintenance
Oversee system development and enhancement and the integration of new systems with existing systems
Information systems planning, budgeting, purchasing, and implementation
Coordinate and manage all work with IT support vendors, negotiating service level agreements to ensure the agreed targets and standards are met
Develop and implement policies, best practices, standard operating procedures, security, and disaster recovery relating to information and telecommunications systems for company's end users
Supporting all departments in maintaining policies and procedures in electronic formats and assisting with other electronic document needs

What we offer

Robust health and welfare benefits package that includes Life, Health, Dental, Vision
401(K) including company match
Paid Time Off annually + Paid Holidays
Career Advancement Opportunities
Tuition Assistance

Fulltime

Director, Global Advisory

As Director, Global Advisory (North America), you will serve as a domain expert ...

Location

United States

Salary:

170000.00 - 210000.00 USD / Year

BioCatch

Expiration Date

Until further notice

Requirements

10+ years hands-on experience in fraud & financial crime roles within financial services or fraud technology providers
3+ years of consultative engagements at executive level
Demonstrable depth in fraud, financial crime and cyber security domains
ability to articulate how fraud teams operationalise technology in the fraud prevention “stack.”
Proven ability to interpret fraud/financial crime metrics, build business cases and quantify ROI for customers
Bachelor’s degree in a STEM/quantitative discipline such as Computer Science, Engineering, Mathematics, Economics or similar
Exceptionally strong verbal and written skills, with the ability to command a room and evangelise BioCatch’s solution at conferences
Expert level consultative skills with the ability to collaborate, understand technical specifics and engage senior stakeholders confidently
Creativity and exceptional problem solving, active listening, collaboration, resilience under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, integrity, positive attitude and entrepreneurial spirit

Job Responsibility

Provide deep fraud/financial crime expertise and consulting support to sales teams, identifying opportunities at existing and new clients
Meet with customers’ senior fraud and risk leaders to understand business challenges and propose solutions based on BioCatch’s platform
Develop and deliver content (articles, webinars, conference presentations) to position BioCatch as a leader in behavioural intelligence and device based fraud detection
Represent BioCatch at company events, industry events and executive briefings
present complex concepts clearly to both technical and non technical audiences
Identify emerging customer challenges and creative solution ideas and work with the Product team to prioritise new use cases
Evaluate new use cases for technical feasibility and functional fit, and work with clients in partnership with sales to deliver value outcomes
Participate in the BioCatch Client Innovation Board, helping to evaluate and prioritise product innovations for our customers
Maintain a comprehensive understanding of the competitive landscape, fraud threats and regulatory trends, and share insights with internal stakeholders across Product, Sales and Threat Analytics

What we offer

Flexible paid time off policy
Sick, Maternity/ Paternity, and other paid leaves
401(k) plan with up to 4% company match
Healthcare programs tailored to your needs
Life insurance
Wellness programs, EAP, and personalised health advocacy
Fully remote and shared space work options across the US
Monthly reimbursements for home internet and cell phone

Fulltime

Director, Global Indian Team Lead, Private Bank

Join Relationship Management, to build and maintain relationships with customers...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness
Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship
Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy
Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts
To manage a business function, providing significant input to function wide strategic initiatives

Job Responsibility

Establish and nurture profitable partnerships with both corporate and individual clients
Be the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success

What we offer

Structured approach to hybrid working
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture and environment
Office is carefully designed to optimise the well-being of our colleagues
Integrated live-work-play development, with shops, restaurants, gyms and an alfresco dining area

Fulltime

Tech and Global Payments Director

The Applications Development Senior Group Manager is a senior management level p...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience working on payments landscape handled technical delivery and support
Hands-on development experience in Core Java, Springboot, and middleware technologies
8-10+ years of managerial experience, with demonstrated leadership, management, and development skills
Minimum 12 years of experience in leading globally distributed and large teams successfully
Experience with financial products
Working knowledge of the industry and competitors' products and services
Advanced knowledge of strategic direction of the function within relevant part of the business
Strong expertise in driving complex program strategy and Implementation
Experience in application run the bank needs and production support management
Proven track record for innovation, payment strategy and overall technology governance

Job Responsibility

Provide technical leadership of multiple enterprise scale complex software solutions, with focus on recovery, stability, reliability, scalability and performance
Cultivate and lead a high-performance engineering culture across diverse teams
Manage/develop multiple teams of professionals to accomplish established goals
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture
Ensure staff follows Citi documented policy and procedures
Monitor and manage approach/end results, budgeting, planning, policy formation
Ensure change is managed with appropriate controls, documentation, and approvals
Manage and maintain all disaster recovery plans
Lead and deliver local staff forums

Fulltime

Global Account Director

The Global Account Director position is responsible for developing and managing ...

Location

United States , New York

Salary:

250000.00 - 270000.00 USD / Year

KnowBe4

Expiration Date

Until further notice

Requirements

Bachelor's Degree strongly preferred (exceptions may be made for military experience)
Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
5+ years SaaS sales experience (Cybersecurity preferred but not required)
Experience selling deals $100K - $200K in the Enterprise segment
Experience selling multi-year deals
International: English and local language proficiency required
Has demonstrated expertise in value-based selling methodologies with enterprise accounts
Executive-level presentation and communication skills
Experience with strategic account planning and management showing measurable account growth
Experience managing and progressing opportunities involving multiple stakeholders

Job Responsibility

Promote and sell KnowBe4’s range of products and services
Build and maintain a pipeline of potential customers by developing and managing relationships with prospects
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts
Identify key decision makers and develop meaningful relationships that add value and drive future account growth
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
Achieve or exceed monthly quotas and/or targets
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
Follow up on marketing leads to generate sales opportunities and pipeline
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Fulltime

Compliance Independent Assessment Director

The Compliance Independent Assessment Senior Manager serves as a senior complian...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in both technical Compliance space and in managerial position
extensive global compliance and audit related experience, and strong knowledge of business processes and IT technologies utilized in the Financial Services Industry
possess strong project management, budgeting, and interpersonal skills, makes sound decisions, and exhibit initiative and intuitive thinking
executive presence and a reputation for building strong relationships with stakeholders and leading teams, both direct reports and in peer/influence models
solid understanding of rules, laws, and regulations, and specific regulatory requirements impacting financial services
proven experience in leading transformational change, in influencing geographically dispersed teams of world-class professionals and in implementation of cost effective and technology enabled innovative solutions in compliance monitoring, testing, and reporting
effective negotiation skills, a proactive and 'no surprises' approach in communicating issues, and strength in sustaining independent views
excellent communication skills in interacting with non-executives, executive management, regulators, and across a number of business lines and control functions
effective persuasion skills, the ability to work effectively at the highest levels of the organization, and networking and influencing skills
proven track record in preparing and presenting formal written reports to Audit Committee, Compliance Committee, Board of Directors, and C-Suite Management

Job Responsibility

Overseeing the development, implementation, and execution of the Compliance Independent Assessment (monitoring and testing) programs within an assigned area/function in accordance with the Compliance Independent Assessment Plan
directing the planning, execution, and reporting of compliance monitoring and testing assessment activities and compliance and regulatory issue validation activities for a component of a product line or function, or legal entity within an assigned area in accordance with the Compliance Independent Assessment Plan
managing a team or multiple teams of Compliance professionals
assisting in the development of a robust Compliance Independent Assessment Plan to assess significant compliance risks and monitor for compliance with rules, laws, and regulations
developing a valued interactive program of support and testing that provides regulators and stakeholders’ insight into compliance trends, themes, issues, and root causes
developing a valued interactive program of support and compliance risk management services covering the assessment and reporting of Significant Compliance Risks across businesses and products, legal entities and jurisdictions
defining resource requirements and budgets for Compliance Independent Assessment projects
serving as owner for complex compliance assessment activities, analyze report findings, and recommend appropriate interventions where needed
identifying and evaluating emerging risks and present findings to Compliance Independent Assessment function leadership
analyzing and providing credible challenges to team’s assessment of the control environment

What we offer

Best-in-class benefits
opportunities for global career growth
employee-first approach

Fulltime

Senior Director, Services

The Senior Director, Services at NTT DATA is a pivotal leadership role responsib...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Significantly vast business and commercial orientation and with a supporting interest in technology
Significantly vast knowledge of Managed Services, Support Services and Technical Services, IT service management, and related technologies
Significantly vast ability to stay up to date with industry trends, emerging technologies, and best practices
Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships
Significantly vast leadership qualities, including the ability to inspire and mentor a team
Ability to work in a team environment and contribute to their success
Significantly vast ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyze data and produce reports on issues and recommend resolutions
Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge

Job Responsibility

Manages the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
Works towards executing the Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team
Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market
Collaborates with senior leadership to define service/product value propositions that are easily understood
Creates strong interlocks between sales force teams and services delivery
Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements
Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality
Oversees the development and execution of new delivery methodologies and ensures alignment to best practice
May approve content of bids and proposals to clients

Fulltime

Director, Global Technical Service

Profound Medical

Location:
Canada , Mississauga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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Director, Global Technical Service

Profound Medical

Location:Canada , Mississauga

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 13, 2026

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