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Director, Global Social Impact

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States , San Francisco

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Category:
Public Relations

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Contract Type:
Not provided

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Salary:

147000.00 - 246000.00 USD / Year
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Job Description:

PagerDuty.org mobilizes PagerDuty's people, product, and philanthropy to help mission-driven organizations respond to critical moments and build resilient communities. We're seeking a Director of Global Social Impact to lead our global impact strategy, nonprofit partnerships, employee engagement, and product impact programs. The Director of Global Social Impact will be responsible for setting the strategy and leading execution for PagerDuty.org and the company's global social impact across strategic philanthropy, Donor-Advised Fund (DAF) stewardship, nonprofit market development, nonprofit customer success, and employee impact—partnering closely with Marketing, Sales, and Customer Success to drive measurable outcomes for communities and for PagerDuty.

Job Responsibility:

  • Develop and execute a comprehensive social impact strategy aligned with company objectives and mission
  • Own end-to-end DAF governance including payout targets, grantmaking cadence, investment alignment, and compliance
  • Build and manage a high-impact global partner portfolio, structuring multi-year and catalytic grants
  • Lead all aspects of quarterly and annual impact reporting
  • Partner with Sales to scale nonprofit donation and discount programs
  • Partner with Customer Success and Support to define the nonprofit success motion
  • Oversee employee programs to scale global giving, matching, and volunteering
  • Co-develop campaigns and co-marketing with Marketing to reach nonprofit decision-makers
  • Oversee diligence, risk management, and cross-border giving in partnership with Legal and Finance
  • Define KPIs and build dashboards, managing mid-year reviews and annual impact reporting
  • Oversee tools and vendors including CSR platforms, grants management systems, and volunteering platforms

Requirements:

  • 10+ years of progressive experience in philanthropy, corporate social impact/CSR/ESG, or foundation management
  • 5+ years leading grantmaking portfolios with direct experience managing a DAF and global giving programs
  • Proven cross-functional leadership and successful collaboration with Sales, Customer Success, Finance, Legal, and Marketing
  • Track record building equitable, outcomes-driven programs across multiple geographies with demonstrated people leadership and team development experience
  • Strategic systems thinker with strong execution, prioritization, and program management capabilities combined with grantmaking expertise including theory of change development, logic models, evaluation, and learning
  • Go-to-market savvy for nonprofit segments with data fluency and confidence using dashboards to turn insights into decisions
  • Ability to translate complex social impact concepts into clear business value and communicate effectively with executive leadership and external stakeholders
  • Excellent communication and storytelling skills with executive presence, stakeholder influence, cultural humility, and global mindset
  • Bachelor's degree in related field

Nice to have:

  • Knowledge of nonprofit tech and in-kind/product donation programs
  • Familiarity with ESG reporting and materiality
  • Experience with the tech-for-good ecosystem
What we offer:
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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