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Director, Global SMB Strategy & Growth

United States, Redmond Employment contract 130900.00 - 251900.00 USD / Year · Job Posted July 04, 2026
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Job Responsibility

  • Lead the Global SMB Envision-to-Build operating model end-to-end across strategy, planning, and optimization, ensuring clear alignment from ambition to execution and from customer insight to business results
  • Lead Global SMB near and long-term strategy, lead across key stakeholders in product marketing, CSA and SME&C to build and land SMB narrative, product truth, product positioning & strategy by customer tranche and hero go-to-market (GTM) motions
  • Translate strategy into scalable execution through leading next fiscal year planning by defining priorities, operating models, governance, metrics, and execution mechanisms that create clarity, accountability, and cross-functional alignment across GSMB, CSA, GS&O, GCPS, Marketing, and partners
  • Represent the GSMB perspective in SME&C and WW product strategy, shaping near-term priorities and long-term direction based on field, customer, and partner signals
  • Serve as the GSMB voice into Global SME&C & CSA GTM strategy, partnering with GS&O, GCPS, and CSA leadership to drive aligned planning and landing
  • Connect field insight to global strategy by synthesizing SMB signals and translating them into decisions that strengthen planning and execution
  • Champion innovation and customer advocacy by serving as a senior spokesperson for Global SMB, representing the voice of the SMB customer, and evangelizing Microsoft’s SMB value proposition internally and externally with customers and partners
  • Champion culture and inclusion by fostering a growth mindset, high standards, and an environment where every team member can thrive and do their best work

Requirements

  • Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
  • 6+ years experience in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance

Nice to have

  • Experience in SMB or digital-native customer segments
  • Deep understanding of the Microsoft stack across CSA offerings and products for SMB
  • Business acumen and ability to translate strategy into execution
  • Effective communication, collaboration, and executive presence

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