Director - Global Service Desk Job at O'Reilly Auto Parts

Director, Global People Services And Enablement

Join us in our mission to transform the way people shop and eat, where impact, i...

Location

United Kingdom , London

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Significant experience leading People Services or HR operations at a high-growth, global technology company, with a proven track record of managing large-scale HR service delivery transformations across multiple geographies or brands.
A technology-forward operator: you have owned or co-owned an HR technology roadmap, can translate business problems into product requirements, and have hands-on experience driving AI and automation into People Services workflows — with a clear point of view on how to use technology to scale a service function without scaling headcount proportionally.
Deep understanding of People Services enablement, specifically how process design, knowledge management, and change infrastructure connect a technology roadmap to frontline service delivery execution.
Proven ability to lead through ambiguity and transformation, with the strategic capability to consolidate differing operating models, tools, and team cultures while maintaining high service quality.
Strong cross-functional stakeholder leadership, with a history of building effective partnerships and creating alignment across a complex, matrixed, multinational organisation.

Job Responsibility

Lead the unification and transformation of People Services across the DoorDash brand ecosystem — building a single, AI-enabled global service platform that scales how the entire People organisation operates, and defining what employee-centred HR service delivery looks like across 30,000+ employees in 40+ countries.
Drive the multi-year transformation vision by establishing a unified operating model, service catalogue, and delivery framework across the DoorDash brand ecosystem to replace legacy approaches with one scalable platform.
Own the People Services technology roadmap and business requirements, partnering with Business Technology and Product teams to drive automation, service quality, and scale across internal and vendor solutions.
Lead the enablement function as the connective tissue between technology, COEs, and People Business Partners, ensuring process design, knowledge management, and change infrastructure scale ahead of the service desk.
Unify the global HR service platform into a single, intelligent front door for all people support, integrating tooling, SLAs, and AI-powered triaging into a consistent, employee-centred experience.
Build and develop a high-performing team spanning People Services and enablement across three brands, establishing shared execution standards and a culture of continuous improvement.
Establish global process standards and governance, eliminating reliance on regional interpretation by building the documented infrastructure (SOPs) required for accuracy, compliance, and data integrity.
Define and track operational metrics that showcase service quality, automation impact, and transformation progress, providing clear visibility to People leadership and cross-functional partners.

What we offer

Competitive and comprehensive compensation and benefits package
Equity share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments

Fulltime

Global Business Practices Director

About Blue Yonder: Blue Yonder is a leading provider of digital supply chain sol...

Location

United Kingdom , London

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Highly self-motivated independent worker and thinker
Pro-active action and approach, where possible
10 plus years’ experience working in a Contracts/Commercial Desk or Sales Operations role preferably in Enterprise Software, SaaS, or Technology
Ability to effectively manage and communicate change
Excellent relationship building skills
Asserts own ideas and persuades others
Works with others to deliver results
Clearly conveys thoughts, both written and verbally
Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
Can effectively cope with change

Job Responsibility

Handle non-standard business approvals specific to Blue Yonder’s field sales and professional services
Help to maintain the Blue Yonder Approval Matrix
Review Partner or Customer Master Agreements
Document commercial policies, create new policies as needed, and train members of the field
Assist in developing and maintaining a ‘Sales Guide’
Create and maintain a ‘language library’ of preferred language options
Be a trusted advisor to Global Sales and attend Sales Forecast calls
Monitor and track any patterns of concern
Create new project ideas to help transform Blue Yonder’s business
Be an internal leader and help Lead collaborative and cross-functional projects

Fulltime

Account Specialist, Global Sales, Brazil

The Account Specialist GSO executes the commercial process of groups, qualificat...

Location

Brazil

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
Ability to develop reports, business correspondence, read, understand policy and procedures manuals
Ability to communicate effectively with all levels of internal and external customers
Attention to detail and accuracy
Knowledge on RFP and data base administration
Knowledge of SFA and Marriott´s systems is a differentiation
Ability to work well as a team
Ability to work under pressure and meet deadlines in a timely manner
Time management and organizational skills, under heavy workloads with frequent interruptions, with the ability to react positively to job pressure and changing priorities

Job Responsibility

Evaluate, qualify and respond to leads in a professional and timely manner
Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale
Generate the follow up and submission of contracts to finalize sales transactions (both group and transient business)
Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
Provide service to customers to grow account share on behalf of MI, across the enterprise (Marriott Enterprise and Milux)
Participate on project and account teams, executing activities that support strategic account management and team-based sales models
Support managers and-or directors on sales calls, as appropriate
For assigned accounts, provide proactive account management support with primary focus on both the transient and group segments
Provide support for sales program/event coordination
Qualification process for groups and also for business transient

Fulltime

Low Latency Infrastructure Engineering, Equities Trading, Director

Citi Equities Technology is seeking a senior leader for its low-latency infrastr...

Location

United States , Jersey City

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

August 08, 2026

Requirements

15+ years of experience in low latency infrastructure engineering within electronic trading, capital markets, hedge funds,trading venues or equivalentfinancial institutions
Proven experience building and operating exchange colocation environments for Equities or multi-asset electronic trading platforms
Deep expertise in low latency network design, including: Arista, Cisco, Juniper, or equivalent ultra-low latency switching platforms, Layer 1 optimization, Multicast market data distribution, Precision timing/PTP, Optical transport and cross-connect architecture, Exchange connectivity design
Strong understanding of modern low latency hardware platforms, NICs, FPGA-enabled environments, and packet processing optimization
Advanced Linux systems engineering expertise, particularly: RHEL&Kernel tuning, CPU pinning and isolation, IRQ balancing, NUMA optimization, DPDK/XDP/kernel bypass technologies, Deterministic systems performance tuning
Experience designing resilient infrastructure across colocation facilities and large-scale enterprise data centers
Strong knowledge of automation and infrastructure engineering practices using Python, Ansible, CI/CD pipelines, and infrastructure-as-code methodologies
Experience managing hardware procurement, vendor negotiations, colocation buildouts, and telecom contracts
Demonstrated ability to lead globally distributed engineering teams in high-pressure, mission-critical environments
Strong understanding of operational risk, resiliency, cybersecurity, and regulatory requirements within financial services

Job Responsibility

Define and execute the strategic roadmap for low latency trading infrastructure acrossGlobal Equity Markets
Architect and deliver high performance colocation environments,connecting exchange venues, market data providers, and internal trading systems
Lead design and implementation of ultra-low latency Layer 1/Layer 2 network infrastructure between exchange colocation facilities and Citi data centers
Drive selection, evaluation, and deployment of cutting-edge low latency switching, routing, timing, and telemetry technologies
Work withvendorspartners, exchange providers, telecom carriers, and hardware manufacturers to optimize connectivity, resiliency, and performance
Design resilient cross-connect and market access strategies across global exchanges and liquidity venues
Establish standards for low latency Linux infrastructure, includingOperating System optimization, kernel bypass technologies, CPU isolation, NUMA optimization, interrupt tuning, and deterministic performance engineering
Lead engineering teams responsible for infrastructure provisioning, bare-metal automation, deployment pipelines, hardware lifecycle management, and production engineering
Develop scalable operational models enabling rapid deployment of trading infrastructure, including procurement workflows, capacity management, rack design, and colocation expansion
Build highly secure and compliant environments aligned with Citi operational, cyber, and regulatory requirements

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

G10/ Lm Fx Linear / Stirt Trader, Vp/ Director

The FX Trader will be responsible for executing foreign exchange trades, managin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related quantitative field
Master's degree or CFA designation is a plus
Required licensing and registrations as applicable preferred
Minimum of [X] years of experience in FX trading, preferably at a major financial institution or hedge fund
Demonstrated experience in managing a trading book and generating consistent profits
Proficiency in various FX products, including spot, forwards, swaps, and options
3-5 years of experience in a related role
Knowledge of respective products and clients
Required licensing and registrations as applicable
Advanced analytical and numerical competency

Job Responsibility

Trade Execution: Execute foreign exchange spot, forward, swap, and option trades efficiently and accurately on behalf of the firm and its clients
Market Analysis: Continuously monitor global economic indicators, geopolitical events, and market trends to identify trading opportunities and anticipate market movements
Risk Management: Manage proprietary trading positions within established risk limits, utilizing various hedging strategies to mitigate potential losses
P&L Responsibility: Contribute to the profitability of the FX desk by generating trading revenue and managing costs effectively
Strategy Development: Develop and implement effective trading strategies and models, adapting to changing market conditions and regulatory environments
Liquidity Provision: Act as a market maker, providing competitive quotes and liquidity to clients and internal desks
Client Interaction: Collaborate with sales and relationship management teams to service client needs, provide market insights, and assist in developing client relationships
Compliance: Ensure all trading activities adhere to internal policies, industry regulations, and legal requirements
Technology Utilization: Leverage advanced trading platforms, algorithms, and analytical tools to enhance trading performance and efficiency
Reporting: Prepare and present trading reports, performance analysis, and market commentaries to senior management

Fulltime

Director of Revenue Management

Responsible for leading and overseeing the Reservations Department and Revenue M...

Location

United States of America , Denver

Salary:

125000.00 - 135000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field required
Minimum 3–5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality
Prior experience with Four Seasons or comparable luxury brand strongly preferred
Proven track record of driving revenue growth and operational excellence
Advanced analytical and strategic thinking capabilities
Expertise in revenue management principles (forecasting, pricing, displacement analysis)
Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools
Exceptional leadership, coaching, and team development skills
Refined communication and interpersonal skills aligned with luxury guest service
Ability to thrive in a fast-paced, on-property environment with high service expectations

Job Responsibility

Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards
Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls
Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance
Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization
Produce, analyze, and act upon key revenue reports, including Daily & Weekly Forecasts, Monthly Market Segment Analysis, Booking Pace & Pickup Trends, Displacement & Compression Analysis, Rate Performance & Resistance Reporting, Suite Inventory Optimization, Channel & Source Performance, Arrival/Departure Patterns
Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership
Establish and manage pricing architecture, including BAR tiers, negotiated & package rates, segment ceilings based on demand patterns, yield strategies and controls within PMS, suite and premium inventory strategies
Lead and enhance upselling initiatives (Reservations and Front Desk), ensuring alignment with luxury service delivery and revenue goals
Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence
Recruit, train, coach, and mentor Reservations leadership team members to support career growth and succession planning

What we offer

Medical, dental, and vision insurance
Paid Time Off and Vacation Pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability
Discounted RTD Flex Pass
Complimentary shift meal prepared by the culinary team

Fulltime

IT Specialist

We are seeking an experienced Information Technology applicant who has worked in...

Location

United States of America , Los Angeles

Salary:

34.91 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum one year experience or related work
Good communication and written skills
Excellent interpersonal and communication skills, both in person and by telephone
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up
Previous hotel front desk and or reservations hospitality experience is strongly preferred
Must be available to work weekends, days, evenings and holidays

Job Responsibility

Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Assist with establishing and maintaining user procedures and hardware familiarization for all systems
Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
Assist in the coordination of new acquisitions and major projects as required
Participate in property-level, corporate-initiated technology implementations as required
Good knowledge and support for Desktop OS and applications including patches

What we offer

Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

Institutional Rates Sales Professional - Director / Vice President

We are seeking an experienced Institutional Rates Sales professional to join our...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Economics, Business Administration, or a related quantitative field
Minimum 8 years of sales experience at a financial services organization, preferably in Institutional Rates Sales or a related fixed income role
Essential experience in a client-facing role working with institutional clients, with a focus on Banks and Central Banks
Extensive knowledge of interest rate markets, macroeconomic drivers, and derivative products (swaps, options, futures)
Must possess strong and established relationships with various trading, treasury, and investment desks within global, regional, and local banks in Singapore
Proven track record of strong sales performance, client acquisition, and relationship management
Excellent verbal and written communication skills, with the ability to articulate complex financial concepts clearly and concisely
Self-motivated, with excellent interpersonal skills
Strong analytical and quantitative skills to interpret market data and develop trade ideas
Advanced problem-solving skills

Job Responsibility

Client Relationship Management & Business Development: Identify and target new client opportunities, on-boarding and prospecting key clients to expand the franchise across Singapore
Actively distribute the full suite of interest rates products, including interest rate swaps, government bonds, cross-currency swaps, repos, MTNs, and other related derivatives
Drive revenue growth by identifying and closing revenue gaps and capitalizing on new opportunities
Partner with various product teams to identify upsell and cross sell opportunities
Market Analysis and Product Knowledge: Maintain an in-depth knowledge of global and regional macroeconomic trends, central bank policies, and their impact on interest rate markets
Provide clients with insightful market commentary, trade ideas, and risk analysis
Execution & Team Collaboration: Facilitate efficient and accurate execution of client trades, ensuring adherence to internal policies and regulatory requirements
Work collaboratively with regional and global sales teams, traders, strategists, and other product specialists to deliver a seamless client experience
Share market intelligence and client feedback to enhance overall team performance and product offering
Corporate Governance & Risk Management: Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure appropriate governance and control infrastructure

Fulltime

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Director - Global Service Desk

Job Description

Job Responsibility

Requirements

What we offer

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