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Director, Global Payments

United States, Salt Lake City 160000.00 - 240000.00 USD / Year · Job Posted January 16, 2026
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Job Description

The Director of Global Payments at Lucid Software leads the strategic innovation and day-to-day execution of the company's payment ecosystem, focusing on optimizing global payment performance and enhancing customer acquisition and retention. Your primary mission is to shift our payment function from 'operational' to 'performance-optimized.' Your success will be measured by your ability to maximize global authorization rates, successfully implement localized payment methods, and reduce involuntary churn through sophisticated, data-driven payment strategies.

Job Responsibility

  • Define and execute the roadmap for global payment performance
  • Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets
  • Own the health of the payment funnel
  • Monitor and improve authorization success rates
  • Drive revenue retention by optimizing dunning logic, retry strategies, and leveraging modern payment tools
  • Partner with Digital Marketing and Product to ensure a frictionless self-serve checkout experience
  • Collaborate with Finance and Sales to ensure our payment stack supports the complexity of B2B transactions
  • Architect a balanced risk management framework that minimizes chargebacks and card testing attacks
  • Act as the primary owner for all global payment processors and FinTech partners
  • Evaluate our current 'hub and spoke' architecture and build the business case for future-state tooling

Requirements

  • 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role
  • Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements
  • Deep, hands-on experience implementing local acquiring and APMs (e.g., SEPA, Pix, digital wallets) across EMEA, APAC, and LATAM
  • Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion
  • Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments
  • Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements
  • Background in managing payments for a freemium-to-paid SaaS model at a significant global scale
  • Exceptional ability to translate complex payment data into actionable insights for stakeholders ranging from technical engineers to executive leadership
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