Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — Services

• Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards
• Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights
• Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps
• Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement
• Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready
• Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews
• Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking

• Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments
• AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation
• Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools
• Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders
• Team Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies
• Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus
• Educational Foundation: Bachelor's degree or equivalent professional experience is required
• a Master's degree is preferred

Background in regulatory compliance, audit support, model risk management, or LEAN methodologies is highly advantageous

• Generous holiday allowance starting at 27 days plus bank holidays
• increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
• Hybrid working model (up to 2 days working at home per week)
• Business casual workplace
• Competitive base salary (which is annually reviewed)
• Financial wellbeing support and long-term career value
• Wellbeing and family support resources