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As Director, Global Advisory (North America), you will serve as a domain expert advisor and trusted partner to our regional sales and customer success teams. The role combines elements of subject matter expertise, consultative engagement and thought leadership. You will help our largest customers solve complex fraud and financial crime challenges, translate customer needs into product innovation, and evangelise BioCatch’s value proposition at executive levels.
Job Responsibility:
Provide deep fraud/financial crime expertise and consulting support to sales teams, identifying opportunities at existing and new clients
Meet with customers’ senior fraud and risk leaders to understand business challenges and propose solutions based on BioCatch’s platform
Develop and deliver content (articles, webinars, conference presentations) to position BioCatch as a leader in behavioural intelligence and device based fraud detection
Represent BioCatch at company events, industry events and executive briefings
present complex concepts clearly to both technical and non technical audiences
Identify emerging customer challenges and creative solution ideas and work with the Product team to prioritise new use cases
Evaluate new use cases for technical feasibility and functional fit, and work with clients in partnership with sales to deliver value outcomes
Participate in the BioCatch Client Innovation Board, helping to evaluate and prioritise product innovations for our customers
Maintain a comprehensive understanding of the competitive landscape, fraud threats and regulatory trends, and share insights with internal stakeholders across Product, Sales and Threat Analytics
Requirements:
10+ years hands-on experience in fraud & financial crime roles within financial services or fraud technology providers
3+ years of consultative engagements at executive level
Demonstrable depth in fraud, financial crime and cyber security domains
ability to articulate how fraud teams operationalise technology in the fraud prevention “stack.”
Proven ability to interpret fraud/financial crime metrics, build business cases and quantify ROI for customers
Bachelor’s degree in a STEM/quantitative discipline such as Computer Science, Engineering, Mathematics, Economics or similar
Exceptionally strong verbal and written skills, with the ability to command a room and evangelise BioCatch’s solution at conferences
Expert level consultative skills with the ability to collaborate, understand technical specifics and engage senior stakeholders confidently
Creativity and exceptional problem solving, active listening, collaboration, resilience under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, integrity, positive attitude and entrepreneurial spirit
Nice to have:
2+ years of experience delivering thought leadership content via articles, podcasts, panels, webinars or media interviews
Demonstrated ability to drive revenue growth through advisory support and domain expertise
Experience identifying new fraud use cases and influencing product roadmaps based on client feedback and business case modelling
Comprehensive understanding of the competitive landscape and fraud/financial crime threat environment
Familiar with fraud data sources, analytics and reporting
Experience mentoring, coaching or leading cross functional teams
participation in innovation boards or governance processes
Proven ability to support or lead innovation initiatives and to communicate complex concepts to non technical stakeholders
Advanced certifications (e.g., CFE, CISSP, ACAMS) or a master’s degree
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