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As Director, Fraud Risk, you will shape and lead Airwallex’s fraud risk management strategy across all regions. This is a 2LOD role that will work closely with the 1LOD. You’ll ensure our incident reporting, account-related controls, and fraud prevention measures are globally harmonized, while adapting to local regulatory requirements. Your role spans collaborating with regulators and law enforcement, steering major policy initiatives (including IDV and KYC), reviewing the 1st Line’s operational controls, and driving continuous improvement and proactive strategies through cross-functional collaboration. This is a visible leadership role that will directly impact the protection and growth of our business and customers.
Job Responsibility:
Standardize and maintain the fraud incident reporting process across all regions, ensuring accurate tracking and documentation of fraud cases
Collaborate with regulators and law enforcement agencies where required, ensuring compliance with global regulations and timely reporting of fraud incidents
Develop, implement, and maintain account-related fraud policies, including but not limited to Identity Verification (IDV) and Know Your Customer (KYC) procedures
Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements
Oversee the risk controls, procedures, and processes implemented by the 1st Line of Defence for account-related fraud
Ensure that all fraud risk controls comply with global regulatory requirements
Provide insights and recommendations to improve the effectiveness and efficiency of fraud prevention processes
Work closely with internal teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks
Engage with senior leadership to present fraud risk trends and strategies, identifying and recommending actionable enhancements for risk mitigation and process improvement
Requirements:
10+ years of fraud risk management experience within the financial sector
Proven experience in fraud risk management, particularly in fintech, banking, or payment industries
Deep understanding of global (especially APAC) regulatory environments and requirements
Strong experience in developing fraud policies, procedures, and risk controls to mitigate account-related fraud
Experience collaborating with law enforcement agencies and regulators on fraud-related matters
Demonstrated ability to analyze emerging fraud threats and provide actionable recommendations to internal teams
Excellent communication skills with the ability to effectively report and collaborate with cross-functional teams and senior leadership
Strong attention to detail, analytical thinking, and problem-solving skills
Ability to work in a fast-paced, dynamic global environment by managing competing priorities under demanding deadlines
Nice to have:
Advanced degree in business, finance, law, or a related field
Certification in fraud prevention (e.g., CFE, CAMS) is a plus
Experience working in high-risk geographies and familiarity with regional fraud risks and trends
Hands-on experience building and evolving fraud risk programs at scale in a fintech or high-growth environment
Experience with advanced data analytics or machine learning to proactively identify and address fraud risk