This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Director of Fraud and Risk Management will lead the Fraud and Risk Management Centre of Excellence, focusing on strategic influence and cross-functional collaboration. This role requires a deep understanding of compliance, AML, and fraud prevention practices, along with strong stakeholder engagement skills. The position offers a competitive salary and opportunities for professional growth.
Job Responsibility:
Develop and execute the strategic roadmap for the Fraud and Risk COE, aligning with enterprise goals and evolving industry standards
Networks and develops a close working relationship both within the client relationship and internally throughout the organization
Provide expert guidance to operational teams on fraud and risk performance metrics, root cause analysis, and targeted improvement actions
Acts as a mentor and coach responsible for performance management including motivating, training, developing, and evaluating direct Management reports
Responsible to ensure that direct reports employ effective performance management strategies for supervisors and employees
Partner with internal and external clients to identify and mitigate fraud vectors through innovative use of technology, process redesign, and training programs
Stay in-tune with regulatory developments, compliance requirements, and emerging threats in the Financial Services and Retail sectors, including AML, fraud typologies, and risk frameworks
Proactively communicate regulatory changes, performance opportunities, and technology advancements to clients and operational leaders, enabling timely and effective responses
Establish and maintain enterprise-wide fraud and risk management standards, frameworks, and policies in collaboration with compliance and legal teams
Accountable for meeting contractual service standards and formulating and implementing efficiency initiatives aimed at lowering cost of sales and improving service standards
Requirements:
5+ years of Fraud & Risk Management (Supporting Canadian Clients/Institutions)
Post-Secondary education in related field or a combination of work experience and education
Deep understanding of compliance, AML, and fraud prevention practices in Financial Services and/or Retail
Strong strategic thinking, communication, and stakeholder engagement skills
Experience with client management, proven ability to maintain client relationships, plans, goals, and their objectives
Demonstrated ability to influence without direct authority and drive cross-functional initiatives
Demonstrated ability to effectively manage multiple priorities and demands from clients and meet challenging timeline commitments
Experience with fraud detection technologies, data analytics, and regulatory frameworks
Ability to communicate effectively with internal and external partners
Travel between operational sites and to client locations is required (estimated 1-5% travel time)
What we offer:
Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries