Director, Franchise Operations - Minecraft

• Design & Scale: Build and implement operational frameworks that bring clarity and efficiency to a global franchise
• Drive Alignment: Partner with product teams to align operational strategies with development roadmaps and delivery milestones
• Govern & Optimize: Establish governance models and transparent reporting mechanisms to foster accountability and continuous improvement
• Collaborate Globally: Work across a global studio with engineering, product, and business teams to streamline workflows and execution standards
• Communicate Clearly: Translate complex concepts into actionable insights for diverse audiences—from executives to frontline teams

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience

• 8+ years leadership experience in operations across gaming, technology, or entertainment industries
• focus on building and scaling operational systems
• Track record defining frameworks, processes, and governance models that drive clarity, alignment, and execution across complex cross-functional organizations
• Experience establishing operating rhythms, planning cycles, and decision-making structures that reinforce consistency and accountability
• Understanding of product development across end-to-end development lifecycles, risks and dependencies
• Ability to connect operational systems and execution rigor to measurable outcomes (delivery, quality, efficiency, business performance), and continuously adjust based on data and results with focus on impact and business results
• Ownership mindset
• drives initiatives end-to-end with accountability for execution and delivery in complex environments
• Operates as a central connector across leadership and product teams, translating strategy into execution and driving alignment across stakeholders
• Ability to influence and align product, engineering, production, and business teams without direct authority
• Executive communication and stakeholder management skills
• experienced partnering closely with leadership teams
• Proven ability to craft and scale clear, tailored messaging for diverse, global audiences
• Track record of leading teams through structured execution, coordination, and delivery with clear ownership of roles, dependencies, and outcomes
• Systems thinker with a bias toward operational clarity, scalability, and continuous improvement
• Passion for enabling product development and durable operational excellencce