Director, Food & Beverage

• Independently manages restaurant front of house personnel, specifically F&B/Restaurant Managers to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, and weekly scheduling
• Ensure F&B and Culinary leadership effectively manages labor, creating cost-efficient schedules while monitoring forecast and adjusting to revenues
• Responsible for ensuring the proper onboarding of all food and beverage staff by leadership team
• Follow company guidelines for progressive disciplinary action
• Ensure proper inventory management and effective ordering
• Work with F&B team on daily pre-meals/stand-up meetings
• Oversee the seamless planning and execution of all in-house banquet events
• Maintain a focus on delivering a memorable guest experience
• Step in to assist as needed with banquet event preparation
• Responsible for in-room dining program
• Ensure compliance with all F&B operational procedures
• Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue
• Update POS with pricing, specials, menu changes, etc
• Intentional guest engagement through 'touching tables' and always ensuring guest satisfaction
• Expedite food regularly
• Responsible for bar program
• Oversee all in-house cash revenue and proper cash handling procedures
• Ensure team is educated on all tip pool and service charge distribution policies
• Work with P+C Leadership to understand state labor laws
• Coordinate workflow to ensure a smooth-running operation
• Complete employee performance reviews/evaluations as required
• Assist team members as needed to promote a positive teamwork environment
• Practice conscious knowledge of food allergies and safety in preparation
• Responsible for comp and void privileges and approving active promotions and gift card/certificates
• Monitor and delegate to subordinate team members to ensure they remain busy during their shift
• Work professionally with all third-party vendors and suppliers as a point of contact
• Professionally handle guest complaints
• Manage ambiance of environment
• Oversee reservation management to maximize opportunity for revenue
• Work with payroll department for proper employee hourly rates
• Assist General Manager with additional assigned tasks and projects
• Communicate with other managers and staff in a positive, efficient, and friendly manner
• Flexibility to step into whatever role is needed to deliver exceptional service
• Demonstrate a team-focused attitude and encourage collaboration
• Understand and use safe work practices for all safety precautions
• Attend meetings and training sessions as required
• Comply with all policies as outlined in the Handbook

• A minimum 10 years professional restaurant leadership in a hotel or resort environment experience strongly preferred
• Experience in both FOH and BOH leadership roles required
• Experience managing multiple revenue streams and outlets required
• Expresses sincere enthusiasm for the role and passion for food and beverage required
• Demonstrates strong communication, organizational, and problem-solving skills
• Proven ability to manage a strong beverage program
• Experience in banquet/event execution
• Experienced with forecasting and budgeting
• strong financial acumen
• In-room dining experience a plus
• Bachelor's degree in hospitality, business, or related field strongly preferred
• High School diploma/GED required
• Available and willing to work flexible hours based on business needs including Holidays, weekdays and weekends
• Must know how to prioritize, delegate, and respond in a timely fashion
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality
• Ability to remain standing for up to 10 hours
• Ability to remain stationary in a desk/meeting environment for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs regularly
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs
• Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to work outside seasonally in various weather for up to 8 hours
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to communicate across multiple landuages
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

In-room dining experience a plus

• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents
• Retirement savings option of 401k with employer match of up to 4% for all employees
• Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Company-funded Employee Assistance Program for life challenges and mental health resources
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Competitive wages with ongoing market analysis
• Annual performance evaluations with eligible compensation adjustments
• EOS Employee/Immediate Family Lodging Rates as low as $59 per night
• EOS Friends and Family Lodging Discounts
• EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
• Internal referral bonus programs up to $500 per referral
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture with flexible and understanding work-life equality