Director - Financial Services Transformation

• Lead and grow frog’s Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients
• Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care
• Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues
• Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts
• Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders, leveraging your deep sector knowledge and consultancy experience
• Inspire, coach and develop high-performing teams, fostering a culture of creativity, collaboration, and excellence
• Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn)

• Consulting experience, ideally within Big 4
• Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs
• Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design
• Proven track record of delivering complex transformation programmes in the insurance sector
• Respected industry leader with a visible online presence and a strong network of insurance sector contacts
• Passion for innovation and a human-centred approach to problem-solving
• Experience working in or leading a sector-focused team within a consultancy is highly desirable
• Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients
• Experienced seller – a proven track record of identifying and driving potential opportunities with clients that will open-up areas for frog to expand
• Pragmatic problem-solver – adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results
• Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders
• Commercially astute – develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management
• Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders
• Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working
• Intellectually curious – seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals
• Storyteller - can engage and excite across colleagues and clients alike through well-crafted stories and messaging

Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow

• Hybrid working
• Flexible working arrangements
• Mental Health Champions
• Wellbeing apps such as Thrive and Peppy