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Director, Field Operations NorCal

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24 Hour Fitness

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Location:
United States

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Responsible for managing and supporting all operational functions within the clubs to achieve financial targets and priorities. Provides cross-functional partnership with corporate positions and club teams to maximize profitability, deliver a great member experience and team member experience, and simplify our business. This position must reside in Northern California and be willing to travel to assigned markets.

Job Responsibility:

  • Responsible for managing and supporting all operational functions within the clubs to achieve financial targets and priorities
  • Provides cross-functional partnership with corporate positions and club teams to maximize profitability, deliver a great member experience and team member experience, and simplify our business
  • Responsible for field execution of all operational programs and systems to ensure clubs are clean, friendly, and well maintained
  • Identifies and provides necessary training to improve execution
  • Retains members by ensuring clubs are maintained both operationally and in accordance with customer service standards through training and development of club leadership and providing appropriate support, as needed
  • Works cross-functionally to achieve timely repairs and maintenance activities at each club, including review of key reports, vendor management, and prioritization of club needs
  • Directs rollout and implementation of new operational policies and procedures and conducts compliance checks, as appropriate
  • Supports club teams with social media strategy and tactics for Facebook and Yelp
  • Reviews divisional issues and work with teams to address
  • Partners with club teams, field leadership and kids club program managers ensure all policy, procedure and guidelines are adhered to and to train, provide counsel and feedback, as appropriate
  • Supports club and field leadership by developing service team
  • includes club visits, training and effective communication
  • Provides counsel and support around club risk and compliance execution
  • Partners with President of Clubs and Vice President of Club Operations to attain operational goals and priorities
  • Works with field team and corporate operations in determining capital expenditures, budget and overall club effectiveness
  • Recommends operational efficiencies to improve execution and expense control based on expertise, field feedback and results
  • Supports President with meetings, market visits and respective rhythms
  • Follows-up and measures all task items to deliver objectives and outcomes
  • Assists in the successful operation of new club openings
  • Initiates and/or coordinates rollouts and on-going implementation of company programs
  • provide feedback on timing, project needs, and field requirements
  • Acts as cross-functional liaison between corporate and field teams
  • Collaborates with cross-functional leaders regarding initiatives
  • Works with club operations and finance to determine appropriate labor budgets
  • Supports regions, districts, and clubs with scheduling and payroll expense budgets
  • May include developing timely and adequate staffing plans that meet targets
  • Works with District and Regional leaders on a full understanding of the P&L, the levers that impact the business, and the drivers of profitability

Requirements:

  • Strong leadership abilities
  • Excellent written and oral communication and presentation skills to articulate both strategic direction and tactical action steps
  • Strong interpersonal and communication skills and the ability to work on cross-functional teams in both a leadership and member role
  • Ability to analyze data, summarize findings, and propose recommendations for future improvements
  • Strong problem-solving skills
  • 4-year Bachelor's degree or equivalent experience required
  • A degree in business administration or other relevant majors desired
  • Minimum 10 years' experience in business administration or operations
  • Experience in working with business partners in a matrix-oriented business environment is desired
  • Experience in collaborating with cross-functional teams (internal and external)
  • Experience managing projects or company initiatives preferred
  • Multi-unit management experience preferred
  • Some travel required
What we offer:
  • paid time off
  • medical and dental coverage
  • 401k with match for qualifying positions
  • free gym membership
  • discounts on products and personal training
  • Employee Resource Groups
  • Basic Group Live and AD&D Insurance ($10,000)
  • 401k Savings and Investment Plan
  • Medical/Dental/Vision Benefits (for average of 30 hours or more per week)
  • Paid Time Off (for average of 30 hours or more per week)
  • Sickness Benefits (for average of 30 hours or more per week)
  • Employee Assistance Program (EAP)

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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