CrawlJobs Logo
Uber Logo Uber · IT - Administration

Director, Field Operations, Global Digital Experience & Platform Integrity

India, Bangalore Employment contract · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

Global Field Operations is a team within Uber’s Community Operations (CommOps) that manages teams at our Centers of Excellence across the world. These teams support global programs through insight generation, incubation of new work, and brand-critical and technical audit capabilities, helping evolve how Uber delivers support at scale. We are seeking a senior leader to drive Global Digital Experience (GDX) and select Platform Integrity (PI) teams: GDX focuses on improving digital support experiences, including workflows, automation, programmatic operations, and manual evaluations of our tech. PI teams that focus on support workflows related to Risk, Payments, Identity, Incubations, and Review Center/Deactivation Appeals. This is a global role responsible for using customer and frontline insights to improve support workflows, tools, and experiences at scale, driving consistency, efficiency, and quality across both digital and agent-supported support. This role plays a critical part in improving the experience for both customers and the teams supporting them, ensuring high-quality, efficient, and scalable support across Uber’s global platform. This leader will oversee globally distributed teams performing programmatic work, manual evaluation, and operational support, and will play a key role in improving the scalability and performance of these functions.

Job Responsibility

  • Lead global operations across GDX and select PI workflows, ensuring high-quality and consistent support experiences across regions and lines of business
  • Manage and develop globally distributed teams, driving performance, quality, and continuous improvement
  • Use customer and frontline insights to identify pain points and drive improvements in support workflows, tools, and experiences
  • Optimize end-to-end workflows, reducing friction, improving resolution times, and increasing consistency across digital and agent-supported channels
  • Partner with Platform Integrity, Product, Engineering, Digital Experience, and other stakeholders to improve tools, workflows, and automation based on operational needs
  • Support the development and refinement of automated workflows and decision logic, incorporating feedback from frontline teams and performance data
  • Establish and manage key performance metrics, including operational efficiency, cost, resolution time, customer satisfaction, compliance, and employee experience
  • Champion the Voice of the Customer, surfacing insights from support interactions to inform broader improvements
  • Drive cross-functional alignment across global and regional stakeholders to ensure consistent execution and prioritization
  • Ensure workflows and processes are scalable globally, while accounting for regional and regulatory differences

Requirements

  • 15+ years of experience across operations, customer support, or program management, with a track record of delivering results in large-scale environments
  • Experience leading large, complex, and distributed teams
  • Demonstrated ability to drive operational performance and improvements using data and metrics
  • Experience working cross-functionally with stakeholders across regions or functions
  • Bachelor’s degree or equivalent practical experience

Nice to have

  • Experience translating customer and frontline insights into workflow, process, or tooling improvements
  • Experience improving end-to-end processes or support workflows at scale
  • Experience working cross-functionally with Product, Engineering, or technical teams to improve systems and tools
  • Familiarity with automation, AI-enabled workflows, or digital support tools in an operational environment
  • Experience operating in global or multi-region environments, navigating regional and regulatory differences
  • Demonstrated customer-centric mindset with a focus on improving service quality and reducing friction
  • Strong operator focused on execution, quality, and continuous improvement
  • Ability to navigate complex, ambiguous environments and make sound decisions
  • Clear communicator with the ability to influence across teams and levels
  • Data-driven and structured in problem-solving
  • Demonstrates sound judgment, integrity, and accountability
  • Committed to building and developing high-performing teams
Uber - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Director, Field Operations, Global Digital Experience & Platform Integrity

8 matching positions

Executive Director, Digital Engineering- Aetna Member Services

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Hartford
Salary
Salary:
175100.00 - 334750.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of software engineering experience with deep expertise in backend systems, distributed services, and API platforms
  • Proven experience leading large engineering organizations delivering mission‑critical services
  • Strong background in AWS cloud platform, microservices architecture, CI/CD pipelines, and DevOps/SRE practices
  • Demonstrated success driving stability, resiliency, and observability improvements at scale
  • Experience leveraging AI, ML, or LLM-based engineering and operational tooling
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Lead the design, development, and delivery of scalable backend systems, APIs, and microservices powering member-facing capabilities
  • Define API contract standards, and integration patterns used across Member Services platforms
  • Drive service modernization by adopting cloud‑native architectures, containerization, service mesh, and event-driven patterns
  • Establish standards for availability, resiliency, performance, and disaster recovery across all services
  • Implement SLO/SLI/error budget frameworks, health checks, and high‑availability architectures
  • Institutionalize strong observability practices using metrics, logs, traces, and distributed monitoring
  • Drive continuous reliability improvements through chaos engineering, automated fault injection, and proactive root‑cause analysis
  • Integrate AI and LLM-based tooling into software development, QA, and operational processes (e.g., test automation, code generation, anomaly detection, intelligent incident triage)
  • Promote AIOps capabilities to reduce manual toil and amplify engineering productivity
  • Introduce AI-enhanced workflows across Member Services to improve personalization, routing, and intelligent decisioning
What we offer
What we offer
  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus
  • commission or short-term incentive program
  • equity award program
  • Fulltime
Read More
Arrow Right

Director – Global CRM Business Strategy & Enablement

BioMarin is seeking an experienced and strategic leader to serve as the Director...
Location
Location
United States , San Rafael, California
Salary
Salary:
178900.00 - 245960.00 USD / Year
biomarin.com Logo
BioMarin Pharmaceutical
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
  • MBA preferred
  • 10+ years of experience in CRM strategy development or management within the biotech/pharmaceutical industry or a similarly regulated environment
  • Proven experience working with Veeva, Salesforce (or similar platforms) at an enterprise level for configuration management and optimization
  • Experience with CRM configuration, management, and optimization, as well as integration with marketing automation tools (e.g., Salesforce Marketing Cloud, Marketo)
  • Strong understanding of CRM systems (e.g., Veeva, Salesforce) and their integration with marketing automation tools (e.g., SFMC, Marketo)
  • Strong understanding of pharma / life sciences CRM use cases, commercial workflows and customer types & lifecycle management
  • Excellent analytical skills with the ability to turn data into actionable insights for strategic decision-making
  • Exceptional communication skills for collaborating across matrixed organizations with diverse stakeholders (Sales, Marketing, and IT)
  • Demonstrated ability to lead cross-functional projects from concept through execution in a fast-paced environment
Job Responsibility
Job Responsibility
  • Define and lead the enterprise CRM strategy and roadmap, ensuring alignment with CX goals, digital data strategy, and campaign needs
  • Develop and implement a comprehensive CRM strategy that supports BioMarin’s business objectives and enhances customer engagement
  • Define and prioritize CRM initiatives across Business Units and regions for efficient resource allocation and timely execution
  • Oversee the entire CRM lifecycle, from requirements gathering to deployment, ongoing optimization, and future enhancements
  • Collaborate with therapeutic area leads, digital peers, and their respective teams to ensure the CRM system supports unique business needs
  • Act as a trusted advisor, guiding business units on leveraging CRM capabilities for customer engagement strategies
  • Ensure CRM functionalities are aligned with business unit goals to maximize impact on sales and marketing
  • Lead business ownership of CRM tools (including Veeva, Salesforce, and other key life sciences CRM systems), driving adoption, governance, and integration with omnichannel engagement platforms
  • Ensure optimization of HCP and patient engagement via adaptation of segmentation, dynamic targeting, next-best-action logic, alerts / suggestions implementation, campaign tagging & attribution, and closed-loop measurement
  • Ensure activation of fit for purpose CRM capabilities for cross-functional team engagement, task and targets management
What we offer
What we offer
  • company-sponsored medical, dental, vision, and life insurance plans
  • discretionary annual bonus
  • discretionary stock-based long-term incentives
  • paid time off
  • Fulltime
Read More
Arrow Right

Director, Digital Ecosystem Applications

This position is responsible for the Software Platforms group at the Innovation ...
Location
Location
United States , Belmont
Salary
Salary:
240000.00 - 285000.00 USD / Year
https://www.volkswagen-group.com Logo
Volkswagen AG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years with 2+ years in a technical leadership role
  • CS, EE, M.S. Engineering (or equivalent) REQUIRED
  • M.S. Engineering (or equivalent) or PhD PREFERRED
  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Communication skills – interpersonal, presentation and written
  • Managing interdisciplinary teams on individual projects
  • Integration – joining people, processes or systems
  • Influencing and negotiation skills
  • Problem solving
  • Resource management
Job Responsibility
Job Responsibility
  • Define the technical mission, architecture strategy, and long‑term platform vision for the In‑Vehicle Computing & Digital Ecosystem Applications team, spanning Android Automotive OS (AAOS), in‑vehicle compute platforms, Software‑Defined Vehicle (SDV) architecture, and AI‑driven cockpit intelligence
  • Provide technical leadership across the full software stack, including Android Framework, System Services, HAL layers, middleware, connectivity stacks, media/audio frameworks, HMI toolchains, and cloud‑connected AI runtimes within an SDV‑aligned architecture
  • Lead and mentor engineering teams in platform bring‑up, system integration, performance optimization, and development of AI‑agentic features, multimodal interaction models, and next‑generation speech technologies
  • Manage multi‑year budgets for platform development, AI integration, SDV‑aligned compute evolution, SoC evaluations, cloud services, and prototype programs
  • Deliver executive‑level technical reporting on architecture decisions, platform readiness, SDV integration milestones, AI progress, risks, and strategic recommendations
  • Drive strategic planning for ICC’s infotainment and cockpit portfolio, including AAOS evolution, hybrid cloud/edge AI pipelines, intelligent mobile agent technologies, and SDV‑centric software and compute roadmaps
  • Align technical roadmaps with global VW Group Innovation teams across infotainment, connectivity, AI/ML, vehicle architecture, cloud services, and SDV platform strategy, ensuring cross‑platform consistency and shared component reuse
  • Build strategic relationships with SoC vendors, Tier‑1 suppliers, cloud providers, and AI technology partners to influence cockpit compute and SDV platform evolution
  • Maintain partnerships with Silicon Valley companies specializing in AI runtimes, LLMs, speech, multimodal interaction, and automotive‑grade SDV‑compatible software frameworks
  • Collaborate with academic and research institutions on AI‑agentic systems, embedded ML, HMI, and in‑vehicle compute architectures aligned with SDV principles
What we offer
What we offer
  • Eligibility for annual performance bonus
  • Healthcare benefits
  • 401(k), with company match
  • Defined contribution retirement program
  • Tuition reimbursement
  • Company lease car program
  • Paid time off
  • Fulltime
Read More
Arrow Right
New

Senior Director, Event Experience Design & Production

This role owns the end-to-end design of Bentley’s flagship event experiences spa...
Location
Location
United States
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10–15+ years of experience leading experience design, content strategy, and/or production for large-scale B2B events
  • Proven experience owning both expo environments and mainstage content strategy as part of a unified experience
  • Deep expertise in live production and staging, including high-stakes keynote environments
  • Experience building frameworks, playbooks, and operating models across matrixed organizations
  • Strong executive presence with the ability to translate vision into execution and influence senior stakeholders
  • Demonstrated ability to lead through influence and collaboration, not just direct authority
  • Experience managing and directing agencies and external partners at a high level
  • A track record of delivering experiences that drive measurable business outcomes, not just attendance
  • Comfort operating in a build phase environment with evolving structure and high expectations
Job Responsibility
Job Responsibility
  • Define the end-to-end attendee journey, ensuring a cohesive narrative across expo, content, and digital touchpoints
  • Lead expo environment strategy, including zoning, storytelling, wayfinding, and integration of product and industry narratives
  • Translate complex platform and infrastructure stories into clear, physical, and immersive experiences
  • Ensure consistency and connection across all experience layers from show floor to stage to supporting content
  • Use AI to analyze prior year registration and session attendance data to inform zone design and narrative sequencing
  • Prototype attendee journey maps by persona before physical commitments are made
  • Architect mainstage and breakout content frameworks that elevate clarity, engagement, and audience flow
  • Partner with Product, Brand, Sales Enablement, and Marketing to translate strategy into compelling stage narratives
  • Synthesize speaker research, prior talks, and industry context into preparation briefs
  • Identify content gaps across the session schedule by audience segment or product story
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world
  • Fulltime
Read More
Arrow Right

Learning & Development Operations Manager, Field Programs

The Operations Manager, Field Programs is responsible for operational execution ...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five or more years of professional experience in project management, operations, or program coordination
  • experience in learning and development or HR operations preferred
  • Demonstrated ability to manage complex projects with multiple stakeholders and competing priorities
  • Strong organizational skills with exceptional attention to detail and ability to maintain quality under tight deadlines
  • Ability to influence without formal authority within peer group and with key stakeholders
  • Experience with data management and reporting, ability to translate data into actionable insights
  • Proficiency with project management tools and Microsoft Office Suite (Excel, PowerPoint, Project)
  • Excellent written and verbal communication skills
  • ability to communicate effectively with diverse audiences
  • Demonstrated problem-solving skills using analytics, judgment, and interpretation based on available information
Job Responsibility
Job Responsibility
  • Lead operational execution of FLP, ALP, and SLP programs including project planning, timeline management, and cross-functional coordination
  • Serve as project management owner across all field programs
  • develop project plans, track milestones, manage dependencies, and ensure on-time delivery
  • Drive process optimization and standardization across field programs to support scalability and global expansion
  • Manage data collection for field programs including survey results, registration and completion rates, NPS scores, and program metrics
  • Partner with the Specialist, Learning and Development on logistics execution and provide operational direction and support
  • Provide strategic support to the Director on special projects, cross-program initiatives, and stakeholder communications
  • Partner with LMS team on data integration, reporting, and system optimization for field programs
  • Support global expansion efforts by documenting processes, creating scalable templates, and building operational infrastructure
  • Support budget tracking and expense management for field programs including chargebacks and financial reporting
  • Fulltime
Read More
Arrow Right

Associate Director, Marketing Operations

The Associate Director of Marketing Operations is responsible for leading the ex...
Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
avanos.com Logo
Avanos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or related field
  • 8+ years of progressive experience in marketing, with significant exposure to marketing communications, digital marketing, content development, events/tradeshows, and market research
  • 3+ years in a management role, with proven success in leading and developing high-performing teams across global regions
  • Demonstrated success executing omni-channel marketing programs that drive measurable growth and revenue outcomes
  • Strong communication skills (written, verbal, and presentation), with ability to influence across organizational levels and global stakeholders
  • Proficiency with marketing technology platforms (e.g., marketing automation, CRM, analytics, and content management systems)
  • Experience managing global branding initiatives and ensuring consistent brand execution across diverse markets
  • Strong analytical mindset with the ability to use data and insights to guide decisions, optimize campaigns, and present findings to senior leadership
Job Responsibility
Job Responsibility
  • Lead the planning and execution of tradeshows, events, digital campaigns, content programs, and marketing communications
  • Support the management of omni-channel marketing plans that integrate digital, social, content, and events to drive measurable brand and revenue impact
  • Partner with cross-functional teams (product management, sales, finance, regional marketing, IT, regulatory, quality, supply, internal communications) to align marketing programs with corporate objectives and global priorities
  • Oversee global brand stewardship, ensuring consistent messaging while enabling local market adaptation
  • Leverage marketing technology platforms (automation, CRM, analytics, and content management) to optimize campaign execution and performance tracking
  • Lead a high-performing global team
  • foster collaboration across geographies and cultural contexts
  • Effectively communicate campaign strategies, insights, and results to executives, cross-functional teams, and external partners
What we offer
What we offer
  • benefits on day 1
  • free onsite gym
  • onsite cafeteria
  • HQ region voted 'best place to live' by USA Today
  • uncapped sales commissions
  • generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
  • Fulltime
Read More
Arrow Right

Associate Director, Marketing Operations

The Associate Director of Marketing Operations is responsible for leading the ex...
Location
Location
United States
Salary
Salary:
Not provided
avanos.com Logo
Avanos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or related field
  • 8+ years of progressive experience in marketing, with significant exposure to marketing communications, digital marketing, content development, events/tradeshows, and market research
  • 3+ years in a management role, with proven success in leading and developing high-performing teams across global regions
  • Demonstrated success executing omni-channel marketing programs that drive measurable growth and revenue outcomes
  • Strong communication skills (written, verbal, and presentation), with ability to influence across organizational levels and global stakeholders
  • Proficiency with marketing technology platforms (e.g., marketing automation, CRM, analytics, and content management systems)
  • Experience managing global branding initiatives and ensuring consistent brand execution across diverse markets
  • Strong analytical mindset with the ability to use data and insights to guide decisions, optimize campaigns, and present findings to senior leadership
Job Responsibility
Job Responsibility
  • Lead the planning and execution of tradeshows, events, digital campaigns, content programs, and marketing communications
  • Support the management of omni-channel marketing plans that integrate digital, social, content, and events to drive measurable brand and revenue impact
  • Partner with cross-functional teams (product management, sales, finance, regional marketing, IT, regulatory, quality, supply, internal communications) to align marketing programs with corporate objectives and global priorities
  • Oversee global brand stewardship, ensuring consistent messaging while enabling local market adaptation
  • Leverage marketing technology platforms (automation, CRM, analytics, and content management) to optimize campaign execution and performance tracking
  • Lead a high-performing global team
  • foster collaboration across geographies and cultural contexts
  • Effectively communicate campaign strategies, insights, and results to executives, cross-functional teams, and external partners
What we offer
What we offer
  • benefits on day 1
  • free onsite gym
  • onsite cafeteria
  • HQ region voted 'best place to live' by USA Today
  • uncapped sales commissions
  • generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
Read More
Arrow Right

Director, ESPN Paid Media

The Walt Disney Company, together with its subsidiaries and affiliates, is a lea...
Location
Location
United States , New York
Salary
Salary:
172100.00 - 236600.00 USD / Year
disney.com Logo
Disney
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in performance marketing, paid media or growth marketing
  • Experience with sports, live event marketing and real-time campaign activation
  • Proven success driving customer acquisition for subscription, DTC or digital products
  • Deep expertise across performance channels including paid social, search, programmatic and video platforms
  • Demonstrated success integrating creative strategy with performance marketing to drive measurable results
  • Experience overseeing large-scale, multi-channel paid media investments nationally
  • Experience leading and developing high-performing marketing teams
  • Strong analytical mindset with experience leveraging data, experimentation, and attribution insights to drive decisions
  • Ability to thrive in a fast-paced environment and manage real-time marketing opportunities tied to live events
  • Bachelor's degree in Marketing, Business Administration, Communications, Economics, Data Analytics, or a related field required
Job Responsibility
Job Responsibility
  • Strategic Paid Media Leadership & Business Alignment - Serve as the primary liaison between Media and ESPN DTC business stakeholders, translating profit objectives into paid media strategies that drive acquisition, engagement, and revenue growth
  • Cross-Functional Partnership & Growth Planning - Partner with product, analytics, programming, finance, and marketing leadership to align media investment strategies with key sports tentpoles, programming priorities, and seasonal growth initiatives
  • Paid Media Messaging Strategy - Lead the strategic direction of performance-driven creative, ensuring messaging, formats, and assets are optimized for platform performance, audience relevance, and conversion impact including our approach to tune-in and DCO messaging
  • Live Sports Campaign Activation & Weekend Operations - Oversee operational readiness and real-time campaign activation during major sports, content and live event moments globally, ensuring agile response to programming changes and audience demand spikes
  • Testing, Innovation & Performance Experimentation - Champion a culture of continuous innovation by advancing structured testing and experimentation across media strategy, audience targeting, creative approaches, and emerging platforms, leveraging insights to unlock new growth opportunities and improve acquisition efficiency
  • Investment Optimization & Measurement Strategy - Guide data-driven decision making through performance analysis, experimentation frameworks, and attribution insights to continuously optimize media investment against CPA, LTV, and subscriber growth targets
  • Multi-Channel Performance Marketing Oversight - Oversee the execution and optimization of paid media across social, search, programmatic, video, and emerging platforms, ensuring cohesive full-funnel strategies that scale subscriber acquisition
  • Operational Excellence & Team Leadership - Establish best-in-class operating processes, performance frameworks, and team workflows that enable scalable, efficient campaign execution while fostering a high-performance team culture
What we offer
What we offer
  • bonus and/or long-term incentive units may be provided as part of the compensation package
  • full range of medical, financial, and/or other benefits
  • Fulltime
Read More
Arrow Right