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Director, Facilities Management

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JLL

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Location:
China , Hong Kong

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Regional FM Lead plays a key role in driving FM operations, workplace experience, and service delivery consistency across the APAC portfolio. This position supports and manages all FM country leads and the MAC team to deliver seamless service delivery and to the required standards, creating an exceptional experience for building occupants. This senior role will support the provision of outstanding client service, with a focus on site operations, small works delivery, service contracts and procurement, H&S management, risk management, and regulatory compliance. This role will also act as the single point of contact for the client team regarding the contractual delivery of FM workplace – including soft services, as well as experience initiatives

Job Responsibility:

  • Drive overall standardisation and simplification of regional FM operating and governance framework to ensure simplification and accuracy of work methods, reliability of systems, applying technology solutions
  • Drive implementation of a property compliance platform, focussed on essential safety compliance requirements, that provides real time status across the portfolio
  • Work in partnership with the FM country teams to provide data and review services using metrics to understand variances and opportunities to optimize
  • Drive Client specific initiatives such as technology innovation rollouts, benchmarking, best practices etc.
  • Champion the standardisation and simplification of workplace operations, governance frameworks, and work methods across APAC.
  • Provide technology‑enabled ideas and drive solutions to enhance accuracy, efficiency, and reporting capability.
  • Act as the regional owner for data quality, reporting platforms, and decision‑supporting information.
  • Lead implementation of property compliance platforms ensuring real‑time visibility of essential safety compliance.
  • Build and enhance analytics capability within the team (systems, reporting, insights).
  • Collaborate with client teams to develop a regional procurement strategy that optimizes service value, mitigates risks, and strengthens vendor partnerships.
  • Identify opportunities to improve procurement strategy, positively impacting service delivery and cost effectiveness through data‑driven insights and metrics.
  • Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback
  • Build and maintain strong relationships with stakeholders at all levels, ensuring expectations are met and service levels are exceeded.
  • Represent the FM function with professionalism and a hospitality‑driven approach.
  • Responsible for the day-to-day management of all Regional Country FM teams / Soft service teams and Regional MAC resources
  • Actively encourage an environment that supports teamwork, co-operation, health & safety, wellbeing, performance excellence and personal success
  • Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
  • Lead a proactive, agile, and multidisciplinary team supporting workplace and technical operations.
  • Promote a culture of collaboration, accountability, and service excellence.
  • Conduct regular performance assessments and implement training and development plans.
  • Manage FM team resourcing, succession planning, and vendor workforce capability.

Requirements:

  • Minimum 10 years of FM management experience working with corporate clients, ideally within workplace, facilities, or real‑estate operations, hospitality industry within Asia Pacific, ideally in a regional capacity
  • Strong analytical, organizational, and administrative capabilities with proven problem‑solving experience in dynamic environments
  • Strong background in customer service and experience services
  • Experience advising senior management and working with compliance, quality management, and workplace systems
  • Proficient in Microsoft office suite and FM software and analytical systems
  • Bachelor’s degree in facilities management, business, building, or related discipline (preferred but not required)
  • Fluent verbal and written English communication skills with strong presentation abilities
  • Excellent verbal and written communication skills as well as presentation skills
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
  • Strong analytical, organization and administration skills, with a drive to utilizing and adopting technology
  • A strong level of understanding of facilities/workplace management processes and systems
  • Practical working knowledge of up-to-date quality management processes
  • Significant practical experience of problem-solving issues in a dynamic/diverse environment
  • Experience of investigating discrepancies and reporting objectively
  • Experience of managing change
  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Has a natural hospitality-orientated communications acumen
  • Enjoys driving workplace practices and workplace experience improvements
  • Ability to interact with a wide range of client stakeholders, including senior levels
  • Ability to manage conflict and balance between JLL and client and firm requirements
  • Has a customer / client first attitude
  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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