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Director, Facilities Management

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JLL

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Location:
India , Gurgaon

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

JLL seeks an experienced Account Manager to serve as the primary point of contact for key client accounts, ensuring seamless delivery of integrated real estate services while maintaining the highest standards of client satisfaction. This role requires a strategic professional who can manage complex real estate portfolios, coordinate cross-functional teams, and drive operational excellence across all service lines.

Job Responsibility:

  • Client Relationship Management Serve as the single point of accountability for assigned client accounts, building and maintaining strong strategic relationships with C-level executives and senior decision-makers
  • Develop deep understanding of client business objectives, real estate strategies, and organizational culture to anticipate needs and provide proactive solutions
  • Conduct regular business reviews, presenting portfolio performance metrics, market insights, and strategic recommendations to drive value creation
  • Portfolio Operations Management Oversee end-to-end operations across the client's entire real estate portfolio, ensuring consistent service delivery standards and seamless coordination between all JLL service lines including facility management, project management, leasing, and strategic consulting
  • Implement and monitor operational procedures, quality standards, and performance metrics to maintain excellence in service delivery
  • Identify operational efficiencies and cost optimization opportunities while maintaining service quality
  • Team Leadership and Coordination Lead cross-functional account teams comprising facility managers, project managers, leasing professionals, and support staff to ensure unified service delivery
  • Establish clear communication protocols, performance expectations, and accountability structures across all team members
  • Facilitate regular team meetings and coordination sessions to maintain alignment on client objectives and operational priorities
  • Financial and Performance Management Manage account P&L responsibility, including budget oversight, forecasting, and financial performance optimization
  • Monitor key performance indicators, service level agreements, and client satisfaction metrics
  • Prepare comprehensive monthly, quarterly, and annual reports detailing operational performance, financial metrics, market trends, and strategic recommendations

Requirements:

  • Minimum 10 + years of experience in commercial real estate services, corporate real estate, or related client services roles with demonstrated account management expertise
  • Previous experience managing large, complex real estate portfolios exceeding 1 million square feet or multi-site operations strongly preferred
  • Proven track record of managing P&L responsibility and driving client satisfaction in professional services environment
  • Advanced knowledge of commercial real estate operations including facility management, lease administration, project management, and space planning
  • Proficiency with real estate management systems (CAFM/IWMS platforms), financial modeling, and advanced Excel capabilities
  • Strong understanding of building systems, operations, and maintenance requirements
  • Exceptional communication and presentation skills with ability to interface effectively with C-suite executives and senior stakeholders
  • Strong analytical and problem-solving capabilities with attention to detail and accuracy
  • Demonstrated leadership experience with ability to influence and motivate cross-functional teams
  • Strategic thinking with ability to translate client business objectives into real estate solutions
  • Strong business acumen and financial management skills
  • Ability to work in fast-paced, dynamic environment while managing multiple priorities
  • Client service orientation with focus on building long-term relationships and delivering measurable value
  • Bachelor's degree required, preferably in Business Administration, Real Estate, Engineering, or related field

Nice to have:

  • Knowledge of sustainability practices and workplace strategy trends preferred
  • MBA or relevant master's degree preferred
What we offer:
  • Competitive base salary with performance-based incentive compensation
  • comprehensive benefits package including health, dental, and vision coverage
  • 401(k) with company match
  • professional development opportunities
  • flexible work arrangements supporting work-life balance

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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