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T-Mobile Logo T-Mobile · IT - Software Development

Director, Experience Design

United States, Bellevue Employment contract 174300.00 - 235800.00 USD / Year · Job Posted June 14, 2026
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Job Description

The Director of Experience Design leads the development, piloting, and evolution of end-to-end retail experience concepts across physical, digital, and human touchpoints. This role translates strategic inputs, customer insights, and business priorities into scalable, operationally viable experiences that enhance customer engagement and sales outcomes. The Director partners cross-functionally with Brand, Digital, Product, and AI teams to deliver cohesive omnichannel experiences. The role also establishes frameworks, playbooks, and toolkits to enable consistent execution across formats. This position drives innovation beyond store design into holistic experience systems.

Job Responsibility

  • Lead development and continuous evolution of end-to-end experience concepts across physical, digital, and human touchpoints
  • Design, pilot, test, and scale experience concepts using test-and-learn methodologies
  • Enable seamless omnichannel customer journeys with intuitive wayfinding and integrated touchpoints
  • Develop experience frameworks, playbooks, and toolkits for scalable implementation
  • Integrate AI and emerging technologies into human-centered retail experiences
  • Collaborate cross-functionally with Retail Strategy, Brand, Digital, and Product teams
  • Lead, mentor, and build high-performing experience design teams

Requirements

  • Bachelor's degree in Architecture, Interior Design, Industrial Design, or related field (or equivalent experience)
  • Master's degree in Business Administration, Retail Management, or Design preferred
  • 10+ years managing design studios delivering complex projects across varying scales and budgets
  • 5+ years leading and developing high-performing creative and technical teams

Nice to have

Master's degree in Business Administration, Retail Management, or Design

What we offer

  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs
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