Director, Executive, Desktop, And Walk-Up Technical Support

• Lead Enterprise Support Operations: Oversee executive, desktop, walk-up, and PC imaging services to deliver secure, reliable, scalable, and customer-focused support
• Manage Through Leaders: Set expectations, develop managers, reinforce accountability, and drive consistent execution across support functions
• Support Senior Leaders: Ensure discreet, responsive executive technology support, including proactive readiness, rapid resolution, meeting support, and escalation management
• Drive Performance and Insights: Define KPIs, monitor service levels, produce executive-ready reporting, and translate trends into improvement actions
• Improve Service Outcomes: Use data, feedback, root cause analysis, and knowledge management to reduce repeat issues and improve service consistency
• Lead Escalations and Partnerships: Coordinate response for high-impact incidents and partner across Global Technology, security, procurement, asset management, and business teams to resolve systemic issues
• Ensure Controls and Culture: Maintain security, compliance, endpoint, licensing, and asset controls while modeling Marriott's service culture and inclusive leadership expectations

• Undergraduate degree or equivalent combination of education, experience, training, and certifications
• 8+ years of progressive IT leadership experience across enterprise technology support, end-user computing, service desk, desktop support, executive support, endpoint deployment, or related operations
• Experience leading managers or layered technical support teams in a complex enterprise environment
• Experience supporting executives or highly visible stakeholders with discretion, urgency, and service focus
• Strong knowledge of Microsoft 365, desktop operating systems, endpoint management, PC imaging, collaboration tools, mobile support, identity and access practices, and ITSM platforms

ServiceNow, ITIL, endpoint lifecycle management, managed service provider oversight, and support operations experience in a large or global environment

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical
• dental
• vision
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• educational assistance
• paid sick leave
• PTO
• holidays