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Director - Exchange Operations

Hong Kong, Hong Kong · Job Posted April 23, 2026
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Job Description

My client is a leading global fintech and blockchain company expanding rapidly in Asia, seeking a highly experienced Head of Exchange Operations to lead and scale key operational functions across its global digital asset platform. The successful candidate will sit at the centre of exchange performance, leading user-centric operations for the firm's global digital asset platform.

Job Responsibility

  • Oversee core exchange operations across market-facing functions and work closely with Product, Marketing, Risk, and Data teams to ensure the exchange runs efficiently, user insights are translated into product improvements, and market dynamics are actively monitored and optimised
  • Own user and KYC feedback loops, turning insights into actionable improvements
  • Monitor token performance, liquidity, and trading activity, and oversee exchange visibility and data accuracy on platforms such as CoinMarketCap
  • Drive process improvements and operational efficiency
  • Track key metrics across trading, liquidity, and operational performance

Requirements

  • 10+ years of experience in exchange operations, trading operations, product operations, or related roles, ideally in a crypto/fintech environment with exposure to token listings, liquidity management, or market operations
  • Strong understanding of exchange mechanics, including trading flows, liquidity, and token performance, familiarity with CoinMarketCap or similar market data platforms will be an added advantage
  • Experience working with trading data or market performance metrics, and working cross-functionally with Product, Marketing, and Risk teams
  • Data-driven mindset, comfortable analysing operational and market data
  • Ability to manage multiple workstreams in a fast-paced environment
  • Hands-on and execution-focused, with the ability to operate at both strategic and operational levels, with strong communication and stakeholder management skills
  • Basic understanding of KYC / onboarding processes in fintech or crypto

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