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Director, Event Technology (SNE)

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Encore Global

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Location:
United States , San Antonio

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

20.82 - 27.07 USD / Hour
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Job Description:

The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Job Responsibility:

  • Achieve revenue and profitability goals of an assigned location(s)
  • Deliver World-Class service while cultivating and maintaining relationships with key venue personnel
  • Promote high performance, accountability and continuous improvement in the team
  • Foster a collaborative environment that values learning and a commitment to quality
  • Develop and maintain strong relationships with clients and provide outstanding customer service
  • Services events and act as a point of escalation when needed
  • Identify key issues and decision makers that will influence contract renewal
  • Consults with Venue Sales Leadership on sales strategies
  • Participates in business review presentations
  • Manage an efficient and profitable operation with revenue maximization and profitability using cost control measures
  • Achieve Encore’s financial goals by effectively managing labor, equipment sub-rentals and other costs
  • Understand and utilize operational and financial reports
  • Utilize Company billing system to coordinate invoicing activities
  • Complete sales forecast at home location
  • Participate in business review presentations
  • Manage location P & L and develop action plans
  • Confirm venue partners process all payments to Encore in a timely basis
  • Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes
  • Ensure equipment and services are delivered on time, in good working condition and as specified
  • Anticipate equipment challenges and changes
  • Use inventory control procedures
  • Share labor and equipment within local market
  • Attend all operational venue meetings
  • Understand technical aspects and apply troubleshooting and problem solving skills
  • Effectively utilizes applicable company computer systems
  • Act as solo on-site technician for events, if necessary
  • Create effective strategies to maximize revenue per-event including upsell and cross-sell opportunities
  • Prepare and deliver compelling presentations
  • Prepare and present quotes and proposals
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings
  • Collaborate with vendors and other departments to capture and service events
  • Understand event cost structure
  • Attend customer meetings
  • Ensure customer information is up to date in CRM
  • Maintain knowledge of new product/service offerings
  • Create and present reports to senior management related to performance, pipeline, forecasting
  • Deliver World-Class Service by cultivating relationships with customers, small venue personnel and Encore functions
  • Oversee personnel to assist with event execution
  • Exceed expectations of internal and external customers
  • Meet with guests on site
  • Monitor small venues and check in with customers
  • Portray a polished and professional image
  • Promote culture of high performance, accountability and continuous improvement
  • Embrace and foster Company's Core Values
  • Manage performance, addresses employee concerns, maintains adequate staffing levels
  • Manage human resources activities including selection, performance management, and learning
  • Provide focused and continued coaching to develop team members
  • Train employees on Encore standards
  • Recommend team members for training opportunities
  • Ensure Encore's D,E &I initiatives are implemented

Requirements:

  • Bachelor’s degree is preferred or equivalent experience
  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Must be able to successfully complete Level 3 Skills training
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
  • A valid driver’s license is required for team members who may operate Company vehicles

Nice to have:

  • Sales experience is a plus
  • 2+ years of customer service or hospitality experience is preferred
  • Bachelor’s degree is preferred or equivalent experience
What we offer:
  • Comprehensive insurance options
  • Generous PTO
  • Company-matching 401(k)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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