Director, Event Technology (SNE) - The Gunter Hotel Job at Encore Global (San Antonio)

Job Description

The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Job Responsibility

Achieve the revenue and profitability goals of an assigned location(s)
Ensure the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel
Promote high performance, accountability and continuous improvement in the team
Foster a collaborative environment that values learning and a commitment to quality
Manage less than two Full-time team members, venue revenue between $450k - $900k
Develop and maintain strong relationships with clients
Services events and act as a point of escalation when needed
Identify key issues and decision makers that will influence the contract renewal
Consults with Venue Sales Leadership on sales strategies
Participates in business review presentations
Drive Results by managing an efficient and profitable operation
Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports
Utilize the Company billing system to coordinate invoicing activities
Complete the sales forecast at home location
Manage location P & L and develop action plans to address deficiencies/grow the business
Confirms venue partners process all payments to Encore in a timely basis
Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure that all equipment and services are delivered on time, in good working condition and as specified
Anticipate equipment challenges and changes in a timely and professional manner
Use inventory control procedures to maintain proper inventory levels
Efficiently share labor and equipment within the local market
Attend all operational venue meetings
Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills
Effectively utilizes applicable company computer systems
Act as the solo on-site technician for events, if necessary
Create effective strategies to maximize revenue per-event for assigned customers
Prepare and deliver compelling presentations that convey the value of Encore
Effectively prepare and present quotes and proposals
Attend site visits, pre-conference planning meetings, and appropriate venue meetings
Effectively collaborate with vendors and other departments/divisions
Understand event cost structure and incorporate into solution designs
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges
Ensure all customer information is up to date and accurate in the CRM
Maintain knowledge of new product/service offerings and emerging technology
Create and present information and reports to senior management
Deliver World-Class Service by cultivating and maintaining relationships
Position will have oversight to personnel to assist with event execution
Exceed the expectations and needs of internal and external customers
Meet with guests on site to ensure that their needs are met
Monitor small venues and check in on customers throughout the day
Portray a polished and professional image
Value People by promoting a culture of high performance, accountability and continuous improvement
Embrace and foster the Company's Core Values
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
Manages the human resources activities including selection, performance management, and learning
Provide focused and continued coaching to develop the skills of team members
Train employees on Encore standards for service and equipment
Recommend team members for training opportunities
Ensure Encore's D,E &I initiatives are implemented

Requirements

Bachelor's degree is preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver's license is required for team members who may operate Company vehicles

Nice to have

Sales experience is a plus
2+ years of customer service or hospitality experience is preferred

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

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Director, Event Technology (SNE) - The Gunter Hotel

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Director, Event Technology (SNE) - The Gunter Hotel

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