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Director, Event Technology II

United States, North Charleston Employment contract 64506.00 - 83858.00 USD / Year · Job Posted June 10, 2026
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Job Description

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.

Job Responsibility

  • Achieve the revenue and profitability goals of an assigned location(s)
  • Ensure the team delivers World-Class service
  • Cultivate and maintain relationships with key venue personnel
  • Promote high performance, accountability and continuous improvement
  • Foster a collaborative environment that values learning and a commitment to quality
  • Manage venue revenues between $900k - $3.75M
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability
  • Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
  • Understand and utilize operational and financial reports
  • Utilize the Company billing system to coordinate invoicing activities
  • Complete the sales forecast at home location
  • Participate in business review presentations as needed
  • Review and manage location P & L
  • Confirms venue partners process all payments to Encore in a timely basis
  • Perform daily floor operations including scheduling and equipment setups, operation, and strikes
  • Ensure that all equipment and services are delivered on time
  • Anticipate equipment challenges and changes
  • Use inventory control procedures to maintain proper inventory levels
  • Efficiently share labor and equipment within the local market
  • Attend all operational venue meetings
  • Work with Regional Sales Director to create effective sales strategies
  • Prepare and deliver compelling presentations
  • Effectively prepare and present quotes and proposals
  • Attend site visits, pre-conference planning meetings
  • Collaborate with vendors and other departments/divisions
  • Understand event cost structure
  • Attend customer meetings
  • Ensure all customer information is up to date in CRM
  • Maintain knowledge of new product/service offerings
  • Create and present information and reports
  • Deliver World-Class Service
  • Position will have oversight to personnel to assist with event execution
  • Exceed the expectations and needs of internal and external customers
  • Meet with guests on site
  • Monitor small to medium size events
  • Enforce the guidelines in the Employee Guide
  • Understand and oversees the technical aspects of the job
  • Effectively utilizes applicable company computer systems
  • Act as on-site technical expert as needed
  • Assist on the floor with operations as needed
  • Value People by promoting a culture of high performance, accountability and continuous improvement
  • Manage performance, addresses employee concerns, maintains adequate staffing levels
  • Manage the human resources activities
  • Provide focused and continued coaching
  • Train employees on Encore standards
  • Recommend team members for training opportunities

Requirements

  • Bachelor’s degree is preferred or equivalent experience
  • 3+ years of audio-visual experience
  • 2+ years of operations/supervisory experience
  • 3+ years of customer service or hospitality experience is preferred
  • Sales experience is a plus
  • Working knowledge of audio-visual equipment in a live show environment
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
  • A valid driver’s license is required for team members who may operate Company vehicles

Nice to have

  • Bachelor’s degree is preferred
  • Sales experience is a plus

What we offer

  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)

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