Director Event Technology II Job at Encore Global (Toronto)

Director Event Technology II

Encore Global

Location:
Canada , Toronto

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

65000.00 - 80000.00 USD / Year

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Job Description:

The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to an Area Director, Venues or an RVP, Venues.

Job Responsibility:

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Service high profile/visibility events and act as a point of escalation when needed
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
Partners with Venue Sales Leadership on sales strategies
Creates and participate in business review presentations
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
Strategically ensure event profitability is maintained based on proper staffing per event
Achieves ENCORE’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs
Train and directs operations and sales managers to complete standard and ad hoc reports
Complete and analyze reports to effectively manage the business
Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients
Review location P & L and develops action plans to address deficiencies/grow the business
Confirm venue partners process all payments to ENCORE in a timely basis
Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards
Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
See the Big Picture by efficiently sharing labor and equipment within the local market
Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings
See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets
Hold Sales Manager and/or Sr. Sales Manager accountable to maintaining a healthy pipeline at all times to achieve established revenue targets
Confirm all known opportunities are in CRM and completed accurately and updated at all times
See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments
Lead the team to exceed the expectations and needs of internal and external customers
Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
Navigate the union labor market and associated management dynamics, where applicable
Directs and Manages the human resources activities including selection, performance management, and learning
Directs and provides focused and continued coaching to develop the skills of team members
Verifies that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems
Recommends team members for training opportunities, as needed

Requirements:

High School Diploma is required
Bachelor’s degree is preferred
5+ years of audio visual experience
5+ years of sales/customer service experience
3+ years of operations supervisory/management experience
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus
A valid driver’s license is required for team members who may operate Company vehicles

What we offer:

comprehensive insurance options
generous PTO
company-matching 401(k)

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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