Director, Event Technology II, Hotel Services

• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
• Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
• Complete the sales forecast at home location, ensuring they are accurate and submitted timely
• Participate in business review presentations as needed, in collaboration with regional management
• Review and manage location P & L and develops action plans to address deficiencies/grow the business
• Confirms venue partners process all payments to Encore in a timely basis
• Perform daily floor operations including scheduling and equipment setups, operation, and strikes
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards
• Anticipate equipment challenges and changes in a timely and professional manner
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
• Efficiently share labor and equipment within the local market
• Attend all operational venue meetings such as daily stand-up meetings with venue operations staff
• Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
• Effectively prepare and present quotes and proposals in a timely manner to customers
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
• Collaborate with vendors and other departments/divisions of the company to capture and service events
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
• Position will have oversight to personnel to assist with event execution
• Exceed the expectations and needs of internal and external customers
• Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly
• Monitor small to medium size events and check in on customers throughout the day
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
• Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner
• Effectively utilizes applicable company computer systems
• Act as on-site technical expert as needed for events
• Assist on the floor with operations as needed
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
• Manage the human resources activities including selection, performance management, and learning
• Provide focused and continued coaching to develop the skills of team members
• Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems
• Recommend team members for training opportunities, as needed

• Bachelor’s degree is preferred or equivalent experience
• 3+ years of audio-visual experience
• 2+ years of operations/supervisory experience
• 3+ years of customer service or hospitality experience is preferred
• Sales experience is a plus
• Working knowledge of audio-visual equipment in a live show environment
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus
• A valid driver’s license is required for team members who may operate Company vehicles

Sales experience is a plus

• Relocation Assistance
• Sign-On Bonus
• comprehensive insurance options
• generous PTO
• company-matching 401(k)