Director, Event Technology I

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies
• Participates in business review presentations.
• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
• Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
• See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Manage location P & L and develop action plans to address deficiencies/grow the business.
• Confirms venue partners process all payments to Encore in a timely basis.
• Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• See the Big Picture by efficiently sharing labor and equipment within the local market.
• Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
• Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner.
• Effectively utilizes applicable company computer systems.
• Act as the solo on-site technician for events, if necessary.
• Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and various Encore supporting functions and departments.
• Position will have oversight to personnel to assist with event execution.
• Exceed the expectations and needs of internal and external customers.
• Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly.
• Monitor small venues and check in on customers throughout the day.
• Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards.
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Embrace and foster the Company's Core Values.
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
• Manages the human resources activities including selection, performance management, and learning
• Provide focused and continued coaching to develop the skills of team members.
• Train employees on Encore standards for service and equipment, and ensures they are properly trained on company computer systems.
• Recommend team members for training opportunities, as needed.
• Ensure Encore's D,E &I initiatives are implemented.

• Bachelor’s degree is preferred or equivalent experience
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus
• Working knowledge of audio visual equipment in a live show environment
• Must be able to successfully complete Level 3 Skills training
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Sales experience is a plus

• comprehensive insurance options
• generous PTO
• company-matching 401(k)