Director, Event Technology I Job at Encore Global (Markham)

Director, Event Technology I

Encore Global

Location:
Canada , Markham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

60000.00 - 70000.00 USD / Year

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Job Description:

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues.

Job Responsibility:

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
Complete the sales forecast at home location, ensuring they are accurate and submitted timely
Participate in business review presentations as needed, in collaboration with regional management
Review and manage location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to ENCORE in a timely basis
Perform daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue
Anticipate equipment challenges and changes in a timely and professional manner
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
Efficiently share labor and equipment within the local market
Attend all operational venue meetings such as daily stand up meetings with venue operations staff
Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities
Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges
Effectively prepare and present quotes and proposals in a timely manner to customers
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
Collaborate with vendors and other departments/divisions of the company to capture and service events
Understand event cost structure and incorporate into solution designs according to established profitability guidelines
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges
Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments
Position will have oversight to personnel to assist with event execution
Exceed the expectations and needs of internal and external customers
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly
Monitor small to medium size events and check in on customers throughout the day
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner
Effectively utilizes applicable company computer systems
Act as on-site technical expert as needed for events
Assist on the floor with operations as needed
Promote a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
Manage the human resources activities including selection, performance management, and learning
Provide focused and continued coaching to develop the skills of team members
Train employees on ENCORE standards for service and equipment, and verifies they are properly trained on company computer systems
Recommend team members for training opportunities, as needed

Requirements:

High School Diploma is required
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver’s license is required for team members who may operate Company vehicles

Nice to have:

Bachelor’s degree is preferred
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus

What we offer:

comprehensive insurance options
generous PTO
company-matching 401(k)

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Director, Event Technology I

Encore Global

Location:
Canada , Markham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Director, Event Technology I

Encore Global

Location:Canada , Markham

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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