Director, Event Technology I

• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
• Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
• Utilize the Company billing system to coordinate invoicing activities
• Complete the sales forecast at home location
• Participate in business review presentations
• Review and manage location P & L and develops action plans
• Confirms venue partners process all payments to ENCORE in a timely basis
• Perform daily floor operations including scheduling and equipment setups, operation, and strikes
• Ensure that all equipment and services are delivered on time, in good working condition and as specified
• Anticipate equipment challenges and changes in a timely and professional manner
• Use inventory control procedures to maintain proper inventory levels
• Efficiently share labor and equipment within the local market
• Attend all operational venue meetings
• Work with Regional Sales Director to create effective sales strategies
• Prepare and deliver compelling presentations
• Effectively prepare and present quotes and proposals
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings
• Collaborate with vendors and other departments/divisions
• Understand event cost structure and incorporate into solution designs
• Attend customer meetings
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM)
• Maintain knowledge of new product/service offerings and emerging technology
• Create and present information and reports to senior management
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions
• Exceed the expectations and needs of internal and external customers
• Meet with guests on site to confirm that their needs are met
• Monitor small to medium size events and check in on customers throughout the day
• Enforce the guidelines in the Employee Guide and/or venue standards
• Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills
• Effectively utilizes applicable company computer systems
• Act as on-site technical expert as needed for events
• Assist on the floor with operations as needed
• Promote a culture of high performance, accountability and continuous improvement
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
• Manage the human resources activities including selection, performance management, and learning
• Provide focused and continued coaching to develop the skills of team members
• Train employees on ENCORE standards for service and equipment
• Recommend team members for training opportunities

• High School Diploma is required
• Bachelor’s degree is preferred
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• 2+ years of customer service or hospitality experience is preferred
• Sales experience is a plus
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus
• A valid driver’s license is required for team members who may operate Company vehicles

Sales experience is a plus

• comprehensive insurance options
• generous PTO
• company-matching 401(k)