Director Event Tech III

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
• Service high profile/visibility events and act as a point of escalation when needed
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
• Partners with Venue Sales Leadership on sales strategies
• Creates and participate in business review presentations
• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
• Strategically ensure event profitability is maintained based on proper staffing per event
• Achieves Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs
• Train and directs operations and sales managers to complete standard and ad hoc reports
• Complete and analyze reports to effectively manage the business
• Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients
• Review location P & L and develops action plans to address deficiencies/grow the business
• Confirm venue partners process all payments to Encore in a timely basis
• Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
• Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards
• Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
• See the Big Picture by efficiently sharing labor and equipment within the local market
• Guarantees a Encore management presence at all venue meetings, such as daily stand ups or sales meetings
• See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets
• Act as a resource or point of escalation for technical support for sales and operations leadership team
• Ensures staff understands the technical aspects of the job
• Effectively utilizes applicable company computer systems
• Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets
• Confirm all known opportunities are in CRM and completed accurately and updated at all times
• See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
• Lead the team to exceed the expectations and needs of internal and external customers
• Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
• Embrace and foster the company’s Core Values
• Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
• Navigate the union labor market and associated management dynamics, where applicable
• Directs and Manages the human resources activities including selection, performance management, and learning
• Directs and provides focused and continued coaching to develop the skills of team members
• Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems
• Recommends team members for training opportunities, as needed
• Ensure Encore's D,E &I initiatives are implemented

• Bachelor’s degree is preferred or equivalent experience
• 5+ years of audio visual experience
• 3+ years of operations supervisory/management experience
• 3+ years of customer service or hospitality experience
• Sales experience is a plus
• Working knowledge of audio-visual equipment in a live show environment
• Ops 200 & Leadership 200 Certification
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction and people development focus
• A valid driver’s license is required for team members who may operate Company vehicles

Sales experience is a plus