Director, Event Sales & Services

• Lead, mentor, and manage the Event Sales and Services teams, including recruitment, onboarding, performance management, and professional development
• Build a motivated, cohesive, and service‑focused team through coaching and ongoing training
• Develop and implement strategies to achieve or exceed catering revenue goals through effective forecasting, budgeting, and yield management
• Maximize profitability through strategic evaluation of business opportunities, optimal function space utilization, and careful management of catering mix and room rental revenue
• Collaborate with the Director of Sales & Marketing on annual business planning, budgeting, performance metrics, and targeted marketing initiatives
• Identify market trends, competitive insights, and client feedback to adjust sales approaches and maintain a strong competitive position
• Build and maintain strong client relationships from inquiry through post‑event follow‑up, ensuring personalized luxury service and encouraging repeat and referral business
• Conduct site inspections, client meetings, and sales presentations as needed
• Ensure the timely creation and accurate distribution of event orders, conference agendas, contracts, and detailed event resumes
• Ensure function rooms and event spaces are maintained to luxury standards and prepared for all meetings and events
• Partner closely with Culinary and Operations to design customized menus and elevated event solutions
• Develop, implement, and uphold departmental SOPs, ensuring seamless communication between sales and operations teams
• Participate in key hotel meetings and represent the Events & Catering department within the hotel and local community
• Collaborate with Marketing on targeted promotions, campaigns, and brand‑building initiatives for catering and group business
• Prepare and manage departmental budgets, forecasts, and reporting
• Support broader hotel initiatives and assist in overall management responsibilities
• Ensure compliance with hotel standards, policies, and procedures
• Other duties as assigned

• Previous experience in a senior event services leadership role in a luxury hotel required
• Demonstrated track record of successfully planning and executing events with meticulous attention to detail
• Ability to prioritize guest needs, maintaining composure and professionalism in all interactions, while ensuring exceptional service delivery
• Strong interpersonal and communication skills to liaise with clients, vendors, sponsors, and internal stakeholders
• Proficiency in Sales & Catering software, Property Manager Systems (preferably Opera Cloud), and Windows-based applications
• Extensive experience in Food & Beverage operations, with a broad understanding of culinary and service aspects
• A degree in Hotel/Restaurant Management or a related discipline is considered an asset

A degree in Hotel/Restaurant Management or a related discipline is considered an asset

• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
• 401(k) plan with a 100% match on the first 4% of employee contributions
• Learning programs to promote growth and development unlocking your full potential
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities