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Director Event Management

Indonesia, Jakarta · Job Posted June 28, 2026
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Job Responsibility

  • Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology
  • Ensures implementation of the brand service strategy and brand initiatives
  • Has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales
  • Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department
  • Researches and analyzes new products, pricing and services of competition
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
  • Ensures the property is apprised of all groups that will impact property operations
  • Works with culinary team to ensure compliance with food handling and sanitation standards
  • Oversees Event Operations including Banquets, Event Services and Event Technology
  • Oversees event planning team (BEO/Resume writers)
  • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
  • Leads the execution of brand service initiatives in event management areas
  • Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution
  • Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery
  • Communicates a clear and consistent message regarding departmental goals to produce desired results
  • Identifies key drivers of business success and keeps team focused on the critical few to achieve results
  • Ensures integration of departmental goals in game plans
  • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
  • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
  • Works directly with major groups when high profile and financial impact will be significant
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
  • Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
  • Reviews and responds to results of Event Satisfaction Survey
  • Works with Human Resources to ensure compliance with all applicable laws and regulations
  • Reviews property specific event operations annually and makes appropriate adjustments
  • Reviews staffing levels to ensure that guest service and operational needs are met
  • Communicates and ensures departmental and property emergency procedures are executed when necessary
  • Ensures that regular, ongoing communication is happening in all areas of event operations

Requirements

  • High school diploma or GED
  • 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

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