Director, Europe Risk Outsourcing Officer (1LoD) Job at Mastercard (Waterloo)

Job Description

The Outsourcing Officer will join the Strategy and Business Excellence team and report to the VP Risk Program Lead for Europe. This role plays a key part in strengthening Mastercard Europe's risk and regulatory posture by leading the implementation and execution of a comprehensive Outsourcing Framework, aligned with SIPS regulatory requirements. Beyond outsourcing, the role contributes to the implementation of broader risk frameworks, including Operational Risk and Controls, supports embedding a strong risk culture across the organization, and partners closely with first and second line risk functions across Europe. The Outsourcing Officer will regularly report progress to quarterly executive risk committees and help ensure that risk management remains practical, forward looking, and well integrated into business decision making.

Job Responsibility

Lead the implementation and execution of Mastercard Europe's outsourcing framework and strategy, in line with regulatory requirements
Identify, monitor, and manage risks arising from outsourced and subcontracted services
Ensure appropriate controls and mitigation actions are in place
Coordinate closely with Sourcing, Third Party Risk Management, Intercompany Agreements & Service Governance teams, and second line Risk and Regulatory functions
Assess and manage risks linked to outsourced services, maintain a comprehensive outsourcing register, and partner with business owners to ensure ongoing monitoring and remediation
Identify and support large, cross functional, regional, or divisional risk initiatives critical to the success of Mastercard Europe's business model
Manage highly confidential and sensitive risk assessments with the highest level of integrity and discretion
Support Operational Risk initiatives for high risk processes using Mastercard's Operational Risk and Controls (ORC) framework, including risk assessments, control evaluation, documentation, and remediation tracking
Support the preparation of quarterly executive risk committee materials (e.g., risk heatmaps, action plan status, control effectiveness), coordinating inputs across divisions, functions, and business units
Support the ongoing maintenance of the Europe regional risk and control register
Contribute to the rollout of risk framework training and continued embedding of risk culture across the European organization

Requirements

Undergraduate degree
Experience in outsourcing, supplier, or third party risk management
Familiarity with European Central Bank (ECB) supervisory or oversight expectations
Proven project management experience with strong organizational skills
Ability to work independently with a high degree of accuracy and accountability
Comfort operating in an evolving environment, shaping scope, and proactively building effective stakeholder relationships
Confidence interacting with senior leadership and executive stakeholders
Excellent communication skills, including verbal, written, interpersonal, and presentation skills in English
Strong critical thinking and influencing skills, with a collaborative and pragmatic mindset
Payments industry experience and exposure to financial institutions (a plus)
Regulatory or risk reporting experience (a plus)

Nice to have

Regulatory or risk reporting experience
Payments industry experience and exposure to financial institutions

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Director, Europe Risk Outsourcing Officer (1LoD)

Job Description

Job Responsibility

Requirements

Nice to have

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