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Axon Logo Axon · IT - Administration

Director, Enterprise Business Operations

United States, Boston 181160.00 - 200000.00 USD / Year · Job Posted February 17, 2026
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Job Description

The Director, Enterprise Business Operations is a strategic and operational leader responsible for driving cross-functional execution, improving organizational efficiency, and enabling high-impact decision-making. This role partners closely with senior leadership across Product, Engineering, Finance, GTM, and Operations to define priorities, streamline processes, measure performance, and accelerate the business toward its long-term objectives.

Job Responsibility

  • Lead annual and quarterly strategic planning, partnering with executives to define goals, success metrics, and execution plans
  • Translate high-level strategy into operational roadmaps, business cases, and actionable workstreams
  • Drive cross-functional alignment and ensure teams are progressing against key initiatives
  • Identify inefficiencies and implement scalable processes, tools, and systems that improve productivity across the organization
  • Develop and optimize operating rhythms (QBRs, weekly reviews, cross-functional standups, OKR tracking)
  • Build dashboards and frameworks to measure performance and support data-driven decision-making
  • Conduct deep-dive analyses on operational performance, customer behavior, product usage, and financial metrics
  • Partner with Finance to support forecasting, headcount planning, and resource allocation
  • Create executive-level presentations that synthesize insights and recommendations
  • Lead mission-critical cross-company initiatives from concept through delivery
  • Establish timelines, identify dependencies, mitigate risks, and ensure accountability
  • Communicate progress, blockers, and outcomes to senior leadership
  • Serve as a connective tissue between Sales, Marketing, Customer Success, Professional Services, and Finance
  • Build trusted relationships at all levels, influencing decisions through data, clarity, and strategic reasoning
  • Facilitate collaboration and ensure information flows efficiently across teams

Requirements

  • 8+ years (Senior Manager) or 12+ years (Director) of experience in Business Operations, Strategy, Management Consulting, Program Management, or similar fields
  • Demonstrated success leading cross-functional initiatives in a high-growth or fast-paced environment
  • Strong analytical skills with the ability to build models, interpret data, and create clear recommendations
  • Excellent communication and storytelling abilities, including executive-level presentation skills
  • Proven ability to operate autonomously, manage multiple workstreams, and navigate ambiguity

Nice to have

  • Experience in SaaS, hardware/software, technology, or product-driven organizations
  • Familiarity with operational frameworks (OKRs, Lean, Agile, Six Sigma, etc.)
  • Strong business acumen with the ability to understand both market dynamics and internal operations
  • Experience in both big tech and start-up environments

What we offer

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
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