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Director, Engagement Managementは、日本市場におけるWorkday導入プロジェクトのデリバリー統括責任者です。グローバルおよび日本のCX(Customer Experience)、セールス、パートナー各戦略を深く理解し、それらと整合したデリバリー体制の構築と運用を担います。 標準メソドロジーに基づいた品質・ガバナンスの維持(守り)を徹底すると同時に、AIや自動化ツールの活用による導入手法の効率化(攻め)を推進し、顧客のWorkday投資に対するROI最大化を支援します。 The Director, Engagement Management is responsible for overseeing the delivery of all Workday implementation projects within the Japan market. This role requires a deep understanding of global and local Japan strategies across Customer Experience (CX), Sales, and Partners to build and operate a delivery organization aligned with their objectives. You will be expected to maintain rigorous quality and governance based on standard methodologies (Defensive strategy), while simultaneously driving efficiency through AI and automation tools (Offensive strategy) to maximize the ROI of customers' investment in Workday.
Job Responsibility:
Project Portfolio Oversight
Executive Management
Risk & Escalation Management
P&L and Revenue Management
Alignment with Sales Strategy
Cross-functional Collaboration
AI Promotion & Team Development
Driving Partner Strategy
Enablement Execution
Introduction of Next-Gen Delivery Models
Data-Driven Management
Requirements:
3+ years experience in software consulting services
2+ years managing a team of resources
8+ years of project management experience, with experience preferably in cloud solutions
Nice to have:
Experience as Executive Sponsor on project deployments
Experience in business applications, preferably HCM, Payroll or Financial Software
Ability to present complex technology concepts to C-level executives in an understandable way
Excellent communication and presentation skills
Willingness to 'roll up one's sleeves' and assist wherever needed
Promote a positive and inclusive working environment
Effectively collaborate across teams
Accurately estimate effort and resources required to complete projects
Experience with managing a consulting services P&L