Director, Engagement Management, NAM

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of data analysis, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. As the Director of Engagement Management, you will lead a team of highly skilled professionals to drive customer success and engagement. You will be responsible for managing and developing the Engagement Management team in North America, establishing operational objectives linked to strategy, and ensuring alignment with business goals. This role requires a deep understanding of BioCatch products and features, strong leadership skills, and the ability to influence multiple constituents on the strategic direction of programs.