Job Description:
The Director, Employee Services provides enterprise leadership for Employee Services and HR Compliance, setting the long-term strategy, operating model, and performance standards for how employees experience core people services across Air Group. This role oversees People Support, Employee Data Management, HR Compliance, and corporate front desk services, ensuring delivery is consistent, compliant, efficient, and human-centered. This senior leader designs and leads AI-enabled, data-informed service delivery models that improve employee experience, service quality, and decision-making while maintaining strong governance, privacy, safety, and compliance standards. The Director partners closely with cross-functional leaders to evolve policies, processes, technology, and data practices, translating business and employee needs into scalable, sustainable solutions. As a people leader, this role develops and empowers leaders to drive operational excellence, adopt responsible innovation, and uphold high standards of service, safety, and care. The Director cultivates a strong leadership culture, builds future-ready capabilities, and ensures teams are positioned to deliver both high-touch employee support and modern, efficient service delivery at scale.
