Director Distribution Operations and Customer Support Job at Antech Diagnostics (Viernheim)

Director of Distribution Operations II

This role is supporting our AmerisourceBergen business, which offers supply chai...

Location

United States , Olive Branch

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education
Normally requires a minimum of four (4) years directly related and progressively responsible experience, including at least two (2) years’ experience at a managerial level
Very strong operational knowledge with solid business acumen
Ability to communicate effectively both orally and in writing
Effective coach / teacher of operational practices and team leadership
Good analytical and mathematical skills
Effective interpersonal and leadership skills, with ability to create positive work environment
Strong organizational skills
attention to detail
Ability to meet deadlines and consistently deliver solid results

Job Responsibility

Provides direct oversight, coaching, and business direction to Distribution Center leadership teams and provides guidance and business direction to compliance and inventory management teams
Reinforces a network approach to standardization and performance improvement
Owner of day-to-day expense and service performance for the Distribution Center, accountable for sales support and consistent, reliable, high-quality service to customers
Generally responsible for Distribution Centers with 50 or more associates and / or ≥ 25K lines
Ensures continual and proper compliance with all division, corporate and regulatory requirements
Develops the financial and operational plans for the Distribution Center teams, including the expense plans and targets per department and overall Distribution Center and operational performance improvement plans per department
Drives daily performance accountability across all areas while reinforcing a team-oriented, customer-focused approach
Owns standardization and leads disciplined process for identifying, testing, and verifying improvement opportunities
Responsible for the review and approval of department and overall staffing plans
Responsible for talent development, providing direction for and leading performance management and development amongst management teams

What we offer

Medical, dental, and vision care
Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Fulltime

Director, Customer Service Operations

As the Director, Customer Experience for our Luxury Brands, you will manage and ...

Location

United States , Deerfield

Salary:

130000.00 - 190000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Communications, Supply Chain, or related field OR High School diploma with 15+ years requisite experience
10+ years of leadership in customer service, contact centers, or luxury service environments
Experience leading remote/hybrid teams and large, high-touch operations
Knowledge of B2B customer service, order fulfillment, and supply chain workflows
Proficient with CRM, EDI, and contact center platforms
Strong analytical, communication, and cross-functional collaboration skills
Willingness to travel and work flex hours as needed

Job Responsibility

Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio
Manage a dispersed team of 165+ associates, including 4–8 direct reports, with teams located in the U.S. and Mexico
Foster development and succession planning while promoting an inclusive and engaged service culture
Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels
Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction
Monitor KPIs, SLAs, and productivity benchmarks to drive continuous improvement in a fast-paced environment
Build and maintain a luxury-first service mindset that reflects brand expectations across high-touch interactions
Implement service improvements using customer feedback, data insights, and operational trends
Leverage technology, AI, CRM, EDI, and contact center tools to transform workflows, improve efficiency, and enhance user experience
Identify and implement scalable, future-ready solutions that align with evolving customer needs and business strategies

What we offer

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits (including half-day summer Fridays per policy)
Inclusive fertility / adoption benefits
Employee Resource Groups

Fulltime

New

Director IT Operations, Europe and APAC

We are seeking a transformational IT leader to drive operational excellence and ...

Location

Germany , Viernheim

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

BA/BS degree Computer Science or equivalent degree and experience
10 years of IT operations leadership experience in complex, distributed environments (healthcare, diagnostics, or regulated industries preferred)
Strong background in production environment support (preferred direct experience in clinical diagnostics)
Experience with service delivery improvement, ITIL practices, and infrastructure modernization
Experience navigating M&A transitions and cross-functional integration initiatives
Proven ability to manage through ambiguity and build relationships across regional and global teams
Strong strategic and service-oriented mindset
Manages stakeholders across a matrixed and global organization
Excellent communication skills
Proven cross functional collaboration and relationship building

Job Responsibility

Lead and coordinate IT service delivery and infrastructure support across Europe, ensuring operational resilience and high service quality
Act as a strategic partner to the leadership, identifying and resolving technology friction points that impact efficiency and customer experience
Serve as the primary point of contact for IT operations during M&A integrations, including support for TSA exit plans and system transitions
Evaluate existing systems, tools, and vendor relationships
recommend improvements aligned with enterprise platforms and standards
Partner with Global Infrastructure & Operations and Cybersecurity teams to implement best practices in monitoring, incident management, and endpoint standardization
Establish and document processes, metrics, and KPIs to ensure operational visibility and drive continuous improvement
Coach and mentor regional technical staff, helping build future-ready capabilities across the team
Contribute to the strategic roadmap, P&L development and associate engagement within the region
Collaborate with architecture, security, and enterprise platform teams to ensure alignment with global technology roadmaps and governance standards

Fulltime

Associate Director, Plant Warehouse Operations and Logistics

Location

United States , Napoleon

Salary:

144600.00 - 198900.00 USD / Year

THE VAIL CORPORATION

Expiration Date

Until further notice

Requirements

HS diploma or equivalent
10 years of progressive leadership experience in warehouse logistics and/or plant operations

Job Responsibility

Manage the Logistics function of the site, which includes directing and leading the activities of the Planning, Distribution, and Purchasing groups to ensure that plant goals and objectives are met
Give strategic direction in these areas to drive TDC, customer service, produce to demand, and other corporate initiatives
Overall accountability for finished product, capacity planning, distribution center and warehouse inventory, and broker relations
Work closely with sales to link forecasts to purchasing and inventory management
Identify areas for cost reductions and implement strategies for cost reduction and containment by the use of planning and optimization tools to improve efficiencies and customer service levels
Provide leadership and direction to Manager of Planning, Manager of Purchasing, and Manager of Distribution
Manage the execution of strategic logistic initiatives designed to reduce lead-time, lower on-hand inventory requirements, minimize costs and provide agile and responsive distribution
Provide network leadership for SAP process development and design
Collaborate in evaluating and negotiating logistics and transportation service provider contracts and agreements
Drive solutions that leverage the company's volumes, systems and partnerships while providing consistently high levels of service in a cost-effective manner

What we offer

Medical
Dental
Short and long-term disability
AD&D
Life insurance
Matching 401(k) plan with immediate vesting
Unlimited sick time
Paid time off
Holiday pay

Fulltime

Director / Senior Director, Global Logistics, Warehousing and Trade Compliance

The Senior Director, Global Logistics, Warehousing and Trade Compliance is respo...

Location

United States , Cambridge, MA / Durham, NC

Salary:

210000.00 - 320000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Supply Chain, Engineering, Life Sciences, or related field
MBA or Master’s degree preferred
18+ years of progressive experience in global logistics, warehousing, supply chain, and/or trade compliance within biotech, pharmaceutical, or other highly regulated environments
Proven senior leadership experience managing complex global networks of internal operations and external partners (CMOs, CDMOs, 3PLs)
Working knowledge of global trade compliance regulations, including U.S. Customs and relevant international authorities
experience with permits, licenses, duties, VAT, sanctions, and duty savings strategies
Demonstrated expertise in pharmaceutical cold chain logistics (ambient, refrigerated, frozen, ultra-low temperature) across R&D, clinical, and commercial programs
Strong strategic and operational leadership skills, with the ability to influence cross-functional and matrixed stakeholders globally
Excellent analytical, communication, and decision-making skills in high-complexity environments
Financial acumen including budgeting, cost control, and KPI management

Job Responsibility

Global Logistics: Provides operational and strategic leadership for all R&D, Clinical, and Commercial shipments
Serves as subject matter expert for ambient, low‑temperature, and ultra‑low‑temperature cold chain systems, including shipping systems qualification and lane validation, in support of CMC development and commercialization
Supports Commercial Patient Operations for Risto-cel Patient shipments
Warehousing: Leads internal warehouse operations and the global 3PL network supporting storage, inventory management, kitting, and production support for critical raw materials, drug substance, and drug product
Ensures inventory accuracy, material availability, and scalable warehouse capabilities aligned with clinical and commercial demand
Trade Compliance: Acts as the enterprise risk leader for global trade compliance, ensuring compliance with international, federal, and state import/export laws and regulations
Leads the development and governance of compliant, efficient trade processes across North America, Europe, and Asia‑Pacific regions, and serves as the primary interface with customs brokers, government agencies, and external auditors
Champions a culture of compliance while enabling business agility and uninterrupted supply
Supports Market Access team for any commercial trade or channel distribution aspects
Strategy & Leadership: Develop and execute global logistics, warehousing, and trade compliance strategy to support R&D, clinical trials, and commercial operations

Fulltime

Operations and Communications Analyst

Overview Operations and Communications Analyst LOCATION: Huntsville, Al JOB S...

Location

United States , Huntsville

Salary:

Not provided

Astrion

Expiration Date

Until further notice

Requirements

Must currently possess an active and transferrable DoD security clearance with active investigation.
Expert knowledge and/or certification on the Army's Planning, Programming, Budget, and Execution (PPBE) process
Mastery knowledge of highly sensitive and inherently complex political, military, and liaison principles, methods, practices and techniques
Expert knowledge of CPE program structure with emphasis on the mission, functions, capabilities, programs, and other organizational relationships, and associated customers to ensure DA, DoD, Legislative Offices and Congress/Committees are provided pertinent information.
Skill in oral and written communication to review information for adequacy of content and context prior to distribution to CPE Aviation headquarters and higher headquarters.
Skill in gathering and analyzing data to monitor the Defense Appropriation Bill process for impact on the organizations' programs.
Minimum of 5 of experience in legislative affairs, congressional staff roles, or Department of Defense (DoD) operational staff positions.

Job Responsibility

Monitor the Defense Appropriations Bill process, beginning with Army Posture Hearings, subcommittee/committee deliberations on the Bill, House and Senate Floor action, and White House action for impact on the organizations' programs.
Coordinates with the Office of the Assistant Secretary of the Army (Financial Management) and the Director of the Army Budget on the Defense Appropriations Bill to ensure CPE programs continuity.
Ensure CPE Aviation's leadership is kept aware of Congressional action and/or concerns during the budget process. Coordinates with Office of the Chief Legislative Liaison (OCLL) action officers.
Support and participate in ASA(ALT)'s process to negotiate Defense Appropriations Bill conference issues.
Provide expert advice to CPE Aviation Headquarters in preparation for meetings chaired by Army Senior Leaders that address congressional issues. Prepare the CPE for testimony before Congress.
Develop strategies for improving and maintaining strong relationships with Congress. Serve as the organization's strategist on Congressional affairs, establishing and maintaining open lines of communication with Members of Congress and Professional Staff Members of the four primary defense subcommittees. Liaise with Army Staff, Department of Defense (DOD) and Department of the Army (DA) Legislative Affairs, and major Army commands for CPE Aviation's posture on all activities.
Monitor and advises CPE Aviation, Chief of Staff, Assistant CPEs and PMs on actions initiated by Congressional committees, individual Members of Congress, and their staffs that are of direct and indirect concern to CPE Aviation.
Obtain CPE guidance and work directly with PM offices to produce briefing material and messaging to be presented during congressional engagements and in response to congressional inquiries including reports.

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Fulltime

Operations And Communications Analyst

Location

United States , Huntsville

Salary:

Not provided

Astrion

Expiration Date

Until further notice

Requirements

Must currently possess an active and transferrable DoD security clearance with active investigation
Expert knowledge and/or certification on the Army's Planning, Programming, Budget, and Execution (PPBE) process
Mastery knowledge of highly sensitive and inherently complex political, military, and liaison principles, methods, practices and techniques
Expert knowledge of CPE program structure with emphasis on the mission, functions, capabilities, programs, and other organizational relationships, and associated customers to ensure DA, DoD, Legislative Offices and Congress/Committees are provided pertinent information
Skill in oral and written communication to review information for adequacy of content and context prior to distribution to CPE Aviation headquarters and higher headquarters
Skill in gathering and analyzing data to monitor the Defense Appropriation Bill process for impact on the organizations' programs

Job Responsibility

Monitor the Defense Appropriations Bill process, beginning with Army Posture Hearings, subcommittee/committee deliberations on the Bill, House and Senate Floor action, and White House action for impact on the organizations' programs
Coordinates with the Office of the Assistant Secretary of the Army (Financial Management) and the Director of the Army Budget on the Defense Appropriations Bill to ensure CPE programs continuity
Ensure CPE Aviation's leadership is kept aware of Congressional action and/or concerns during the budget process
Coordinates with Office of the Chief Legislative Liaison (OCLL) action officers
Support and participate in ASA(ALT)'s process to negotiate Defense Appropriations Bill conference issues
Provide expert advice to CPE Aviation Headquarters in preparation for meetings chaired by Army Senior Leaders that address congressional issues
Prepare the CPE for testimony before Congress
Develop strategies for improving and maintaining strong relationships with Congress
Serve as the organization's strategist on Congressional affairs, establishing and maintaining open lines of communication with Members of Congress and Professional Staff Members of the four primary defense subcommittees
Liaise with Army Staff, Department of Defense (DOD) and Department of the Army (DA) Legislative Affairs, and major Army commands for CPE Aviation's posture on all activities

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Fulltime

Senior Director Operations

The Senior Director, Operations plans, directs, organizes and controls warehousi...

Location

United States , North East

Salary:

136815.00 - 200624.00 USD / Year

KeHE Distributors

Expiration Date

Until further notice

Requirements

High School Diploma required
Bachelor's Degree is highly preferred
Minimum 10 years prior warehouse / distribution experience required
7 years of progressive leadership is required
Previous experience operating operational systems including MS Office, Power BI, Manhattan, Blue Yonder for data analytics and results management
Ability to work varied shifts and overtime as required
Must be able to carry, lift and/or move up to 75 pounds
Must demonstrate the ability to build and sustain a safe and clean work environment through a relentless focus on prevention and sending associates home safe every day
Service commitments to key customers with a focus on accuracy, quality and on time delivery
Lean leadership, daily management and root cause/problems solving

Job Responsibility

The Senior Director, Operations plans, directs, organizes and controls warehousing, distribution, and transportation activities for the distribution center
The Senior Director Operations is responsible for implementing company operating policies, procedures and processes that achieve safe, efficient, and cost-effective facility operations, while meeting customer service expectations
The Senior Director Operations maintains the distribution center in accordance with Company's health and sanitation standards, federal and state OSHA requirements and protects and maintains company assets (inventory, facilities and fleet) within the designated region

What we offer

Health/Rx
Dental
Vision
Flexible and health spending accounts (FSA/HSA)
Supplemental life insurance
401(k)
Paid time off
Paid sick time
Short term & long term disability coverage (STD/LTD)
Employee stock ownership (ESOP)

Fulltime

Select Country

Director Distribution Operations and Customer Support

Job Description

Job Responsibility

Requirements

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