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Director Digital Workplace Services and ITSM

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Beretta Clima Italia

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Location:
United States , Palm Beach Gardens

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Contract Type:
Not provided

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Salary:

212000.00 - 297000.00 USD / Year

Job Description:

The Director Digital Workplace Services and ITSM leads global digital workplace services, including the Service Desk, onsite support, endpoint operations, and enterprise user experience initiatives. This role ensures a high-quality end-user experience, reliable IT operations across manufacturing and office environments, and adoption of AI-enabled service capabilities. The leader will drive service transformation, manage global MSP partners, and oversee programs that improve operational reliability, experience quality, and cost efficiency.

Job Responsibility:

  • Direct global Service Desk, onsite support, and field services across 160+ countries
  • Oversee MSP/vendor performance, SLAs/XLAs, operational KPIs, and financial governance
  • Advance AI-enabled service delivery, automation, self-service, and digital deflection
  • Lead digital experience initiatives leveraging DEX platforms, sentiment analytics, and workflow automation
  • Provide oversight for endpoint management, PC lifecycle planning, and hardware/software provisioning
  • Manage major vendor relationships, RFPs, and contract negotiations driving cost optimization
  • Partner with Cyber, Finance, Procurement, and Manufacturing to align strategy and ensure operational readiness
  • Lead global teams while communicating priorities and progress to executive stakeholders

Requirements:

  • Bachelor’s degree
  • 10+ years in IT operations, service delivery, or end-user services leadership
  • 5+ years of experience managing multiple teams and Managed Services Providers (MSP)
  • 5+ years of experience in IT Operations or digital workplace technologies
  • 2+ years of experience implementing AI/automation in service delivery environments

Nice to have:

  • Bachelor’s degree in Information Technology or Business
  • DEX/experience management platforms (e.g., NexThink), AIOps, workflow automation
  • Vendor negotiation, contract management, and financial planning
  • Executive communication and stakeholder management
  • Strong change leadership and ability to drive global transformation
What we offer:
  • Health Care benefits: Medical, Dental, Vision
  • wellness incentives
  • Retirement benefits
  • Paid vacation days, up to 15 days
  • paid sick days, up to 5 days
  • paid personal leave, up to 5 days
  • paid holidays, up to 13 days
  • birth and adoption leave
  • parental leave
  • family and medical leave
  • bereavement leave
  • jury duty
  • military leave
  • purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account
  • Healthcare Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Job Link Share:

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