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Director-Digital Product Management

americanexpress.com Logo

Amex

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Location:
United States , Phoenix

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

144250.00 - 256250.00 USD / Year
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Job Description:

This role should drive the software product and business migration strategies related data characteristics, onboarding and Know Your Customer/Business. This role will work alongside high performing product, process, and engineering teams, and the incumbent must have passion and skill for both technology and business strategy. Being an expert leader who can rapidly develop positive relationships with proven ability to lead a multi-faceted team while partnering and delivering across a large, global organization is critical to success.

Job Responsibility:

  • Lead and motivate a team of Product owners and Product manager across multiple global locations, to deliver and continuously optimize solutions
  • Continuously engage with stakeholders to maintain product transparency, build trust, and address concerns and challenges through defined product roadmaps, backlog and delivery
  • Keep up to date with industry and competitor developments in the merchant acquiring and transaction processing space. Understand and apply new trends and market standard methodologies into product roadmap and backlogs
  • Maintain and build knowledge of AXP Global Merchant Services business and more broadly network payments and acquiring industry practices
  • Deliver on the promise by enabling capabilities against Strategic Roadmaps to drive greater value and business outcomes

Requirements:

  • Minimum of 5 plus of experience in leading and mentoring teams
  • Product leadership and planning experience with extensive application of SAFE Agile discipline and preferred experience with Rally
  • Proven track record of change management and delivery in complex and highly matrixed organizations
  • High intellectual curiosity, with excellent creative and critical thinking complimented by strong problem-solving skills and ability to drive and embrace innovation
  • High level of comfort in dealing with ambiguity and occasionally imperfect information while exerting influence and driving decisions within cross-functional global teams
  • Outstanding communicator with the ability to translate complicated ideas or needs into both simple business terms and detailed technical requirements, which can be delivered by product and engineering teams
  • Strong technical aptitude and payments industry experience, preferably understanding of Acquirer and merchant card acceptance and processing
  • High energy, optimistic attitude, and a good sense of humor
  • Bachelor's/ Master Degree in Engineering or equivalent qualification preferred or relevant years of professional experience
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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