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Director, Digital Operations

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Mirams Becker

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Location:
Canada

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

VHA Home HealthCare is redefining what’s possible in home and community care through innovation, data, and technology. As the Director, Digital Operations, you’ll play a pivotal role in shaping the digital systems and strategies that empower thousands of care providers and improve the lives of clients across Ontario. You’ll join a mission-driven organization that’s bold, collaborative, and future-focused—one that’s harnessing AI, cloud technology, and data insights to transform care delivery and bring more care home. In this role, you’ll partner with the VP Digital Health & CIO to execute VHA’s digital strategy, championing projects that modernize healthcare delivery—from AI enablement and analytics to platform integration and cybersecurity. You will lead a high-performing team, foster a culture of inclusion and innovation, and collaborate with cross-functional leaders to co-design technology solutions that improve client-centered care and deliver an excellent customer experience to our teams. As the Director, Digital Operations, you will oversee industry leading enterprise applications (Workday, ServiceNow, Microsoft Azure & 8x8), drive digital transformation, and advance VHA’s AI roadmap and analytics capabilities. You will also oversee Analytics and AI, Operational Excellence, and Human-Centric Innovation by delivering digital solutions that automate processes, enhance care quality, and reflect the needs and voices of clients and providers.

Job Responsibility:

  • Drive Digital Strategy & Transformation
  • Lead Platform Integration
  • Oversee Applications & Records Management
  • Advance AI, Data & Analytics
  • Maintain Infrastructure & Cybersecurity
  • Manage Vendors & Partners
  • Foster Innovation & Human-Centered Design
  • Inspire and Lead a High-Performing Team

Requirements:

  • Progressive experience in developing and executing digital strategies
  • Experience applying change management principles supporting the implementation of digital tools
  • Experience managing technology vendor relationships and contract negotiation
  • Minimum of 8 years of experience managing technology operations, ideally within healthcare or home care
  • Strong understanding of cybersecurity technology and related legislative requirement and standards (NIST)
  • Proven track record of leading digital transformation initiatives in collaboration with business stakeholders
  • Demonstrated experience delivering strong customer service experiences with technology
  • Experience with data analytics and strong understanding of data governance principles and practices
  • Experience working with AI systems (Gen AI, LLMs, NLP)
  • Bachelor’s degree in Health Science, Computer Science or a related field

Nice to have:

Master’s Degree

Additional Information:

Job Posted:
January 02, 2026

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