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VHA Home HealthCare is redefining what’s possible in home and community care through innovation, data, and technology. As the Director, Digital Operations, you’ll play a pivotal role in shaping the digital systems and strategies that empower thousands of care providers and improve the lives of clients across Ontario. You’ll join a mission-driven organization that’s bold, collaborative, and future-focused—one that’s harnessing AI, cloud technology, and data insights to transform care delivery and bring more care home. In this role, you’ll partner with the VP Digital Health & CIO to execute VHA’s digital strategy, championing projects that modernize healthcare delivery—from AI enablement and analytics to platform integration and cybersecurity. You will lead a high-performing team, foster a culture of inclusion and innovation, and collaborate with cross-functional leaders to co-design technology solutions that improve client-centered care and deliver an excellent customer experience to our teams. As the Director, Digital Operations, you will oversee industry leading enterprise applications (Workday, ServiceNow, Microsoft Azure & 8x8), drive digital transformation, and advance VHA’s AI roadmap and analytics capabilities. You will also oversee Analytics and AI, Operational Excellence, and Human-Centric Innovation by delivering digital solutions that automate processes, enhance care quality, and reflect the needs and voices of clients and providers.
Job Responsibility:
Drive Digital Strategy & Transformation
Lead Platform Integration
Oversee Applications & Records Management
Advance AI, Data & Analytics
Maintain Infrastructure & Cybersecurity
Manage Vendors & Partners
Foster Innovation & Human-Centered Design
Inspire and Lead a High-Performing Team
Requirements:
Progressive experience in developing and executing digital strategies
Experience applying change management principles supporting the implementation of digital tools
Experience managing technology vendor relationships and contract negotiation
Minimum of 8 years of experience managing technology operations, ideally within healthcare or home care
Strong understanding of cybersecurity technology and related legislative requirement and standards (NIST)
Proven track record of leading digital transformation initiatives in collaboration with business stakeholders
Demonstrated experience delivering strong customer service experiences with technology
Experience with data analytics and strong understanding of data governance principles and practices
Experience working with AI systems (Gen AI, LLMs, NLP)
Bachelor’s degree in Health Science, Computer Science or a related field