Director, Digital Growth Products

• Champions the effort to understand how digital experiences can enable key growth opportunities to expand Marriott’s footprint of brands, products, and offerings
• Organize and align across all digital teams to plan, sequence, manage and support growth efforts in order to meet defined scope and timing requirements
• Collaborates with product teams to identify and capture requirements for the end-to-end user experience as part of enterprise growth initiatives
• Communicate and champion customer experience considerations to business and enterprise technology partners
• Partners with data and analytics team to understand the value and business outcomes are defined
• Participates in Digital agile ceremonies to collaborate with team on prioritization and backlog management
• Leads and/or participates in cross-functional forums for the oversight and management of growth efforts in Digital
• Manage initiative budgets and forecasts to ensure on time and on-budget delivery
• Interviews and hires employees as needed
• Ensures employees are treated fairly and equitably
• Ensures that regular, ongoing communication is happening in department
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals
• Solicits employee feedback
• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns
• Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
• Identifies talents of direct reports and their teams and assists with their growth and development plans.

• 8+ years’ experience in digital program management demonstrating a pattern of exceptional performance
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• 4-year degree from an accredited university in Business Administration, Hospitality Management, Technology, related major or equivalent experience
• Experience leading with Agile development methodologies
• Proven ability to lead and work with cross-functional teams in support of business priorities
• Product management, hospitality, and/or consulting experience preferred
• Local applicants preferred.

Product management, hospitality, and/or consulting experience preferred.

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.