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Director, Development Operations

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Mozilla

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Job Description:

The Director, Development Operations plays a leadership role within the team by owning the operational strategy, systems, and data infrastructure that enable the Development team to meet its fundraising goals effectively and sustainably.

Job Responsibility:

  • Establish and refine tracking and reporting processes to monitor progress against fundraising goals, including monthly impact reporting
  • Assess and strengthen development systems, workflows, and data practices, including Salesforce optimization and adoption
  • Partner with Finance, People, and Operations to develop and manage the Development team budget
  • Advance projections planning and revenue tracking processes to support sustainable fundraising growth
  • Design and facilitate Development team meetings and plan team work weeks to drive alignment and shared learning
  • Own and lead annual Development planning, including setting priorities, OKRs, and projections
  • Overseeing pipeline-building strategy to ensure sustainable fundraising growth
  • Track performance against goals and provide clear, data-informed updates to the VP, Executive Team, and Leadership Team
  • Develop and oversee the Development team budget in close partnership with Finance, People, and Operations
  • Set the operational strategy for development systems, processes, and tools that enable effective cross-team collaboration
  • Advance the team’s use of data in decision-making by defining priority metrics, strengthening data hygiene, and improving reporting and dashboards
  • Serve as the primary decision-maker and escalation point for Development’s partnership with the Technology Platforms team
  • Partner closely with the Tech Platforms team in overseeing Salesforce optimization, prioritization, protocols, training, and adoption
  • Ensure effective systems and processes for gift processing, reconciliation, and prospect research
  • Partner closely with Technology Platforms, Finance, People, programmatic teams, and revenue stream leads to ensure alignment across fundraising systems and strategies
  • Design and lead Development team meetings to advance strategic priorities and shared learning
  • Plan and execute team work weeks to drive alignment, innovation, and connection
  • Support onboarding and integration of new team members in partnership with People & Culture
  • Contribute to building and reinforcing a culture of philanthropy across the organization

Requirements:

  • 10+ years of operations, systems, or campaign management experience within a nonprofit or philanthropy environment
  • Demonstrated success leading complex, cross-functional initiatives with executive visibility
  • Strong project management experience overseeing complex, multi-stakeholder initiatives
  • Experience managing and developing staff, including remote teams
  • Deep expertise in fundraising operations and systems
  • Knowledge of CRM systems (preferably Salesforce)
  • Experience setting operational strategy for development systems, processes, and tools, including Salesforce optimization, protocols, training, and adoption
  • Experience overseeing gift processing, reconciliation, and prospect research
  • Experience leading annual planning processes, including setting priorities, OKRs, and projections
  • Experience tracking and reporting progress against goals, including executive and impact reporting
  • Experience developing and managing team budgets in partnership with Finance
  • Experience building short- and long-term data strategies to inform fundraising planning
  • Strong analytical skills, including defining priority metrics, improving data hygiene, and strengthening reporting and dashboards
  • Experience evaluating systems and implementing operational improvements
  • Experience partnering cross-functionally with Technology Platforms, Finance, People, and program teams
  • Experience consulting on organization-wide fundraising systems and alignment
  • Experience leading Development team meetings and executing team work weeks
  • Experience contributing to building a culture of philanthropy within an organization

Nice to have:

  • Experience supporting multiple revenue streams within a development function
  • Experience strengthening supporter engagement systems across fundraising channels
  • Experience advancing knowledge management practices across distributed teams
What we offer:
  • Private Medical Insurance
  • Extended Sick Leave
  • Global Employee Assistance Program (EAP)
  • Retirement Plan contributions
  • Paid Time Off: 20 days annual leave + sick days and your birthday
  • Company Holidays + Shutdown
  • Wellness budget
  • Professional Development budget
  • Top up program for Pregnancy and Parental leaves

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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